Confusion about the expected ColorQube 8870 & 8880 operation
This outlines ' what to know ' in order to keep your printer going, and it should help to clarify some of the earlier posts that cause confusion regarding the solid ink and regional requirements, since the printers may be working as expected..
This 8870/8880 family of solid ink printers adopt the variety of ink that was first installed (after the 3 free starting inks for each color), and then will only accept that ink number going forward. Similar model numbers may seem the same but use different ink numbers.
The same printer is sold worldwide and different countries have unique material regulations, currencies, taxes and resulting ink numbers. Our Internet provides a view that allow us to believe the printers are the same but there are actually 4 different Xerox regions, languages, regional features etc. Check our Xerox support Web and chose the site related to your country.
In some regions the ink can be provided with maintenance contracts and ink is billed by print use which introduces another unique type.
Because of the online internet marketplace, it is easy for customers to purchase the incorrect ink for their printer and its current settings.
There are "reset Snippets" for some models but not all, and they could be used when an ink type needs to be changed, but they are unique to each serial number & require additional machine information therefore they can not published.
These were intended to be part of service procedures when parts were replaced that may impact machine memory, and not intended to be constantly performed, therefore they are considered a service function.
The appropriate order numbers are usually found on the device cover. Other brand equivalents to those numbers work too, although are not recommended.
The printer needs to know when ink is inserted and therefore should be filled with the machine powered on.