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New Member
Posts: 2
Registered: ‎08-09-2017

Versalink B405DN letterhead wrong side printing

Hello,

 

we are using a Versalink B405DN with 3 paper trays

tray 1 - plain

tray 2 - letterhead

tray 3 - custom paper

 

I configured the paper type of tray 2 to letterhead, also in the Xerox GPD driver.

Whe I print something every page will be reversed and the text printed on the wrong side (back side) of the paper. In the Xerox Driver I configured 1-Sided Print, so it is not a duplex printing issue. With tray 1 and 3 (plain, custom paper) I don't have this issue.

Any ideas where can be the problem?

 

We are using Xerox GPD PCL6 v 3.9.520.6.0 and Xerox B405 firmware 38.10.91

 

best regards,

 

 

 

Analyst Nation Moderator
Posts: 5,028
Registered: ‎11-25-2013

Re: Versalink B405DN letterhead wrong side printing

That was an issue in Connectkey products and they had to fix it in spar firmware. The change happens when using simplex over duplex, it would change which side it printed on when printing from MS Office.

 

So try this firmware and see if it is resolved, else you would need to call Xerox to get a fix developed.

 

Possibly could be fixed by using the native driver over the Global, but new firmware is a good first step

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 2
Registered: ‎08-09-2017

Re: Versalink B405DN letterhead wrong side printing

Hello Joe,

 

thanks for your feedback, unfortunately, the firmwareupgrade did not solve the problem

 

best regards,