Showing results for 
Search instead for 
Do you mean 
Reply
Valued Member
Posts: 31
Registered: ‎11-07-2014

WC5875 print jobs get stuck on paused

WC5875 print jobs get stuck on paused the only way to get the jobs to print is to restart the device.

It has the latest SPAR Software version

 

SPAR Release 073.xxx.237.28600

 

Any suggestions?

 

Thanks

Valued Advisor
Posts: 1,660
Registered: ‎10-11-2010

Re: WC5875 print jobs get stuck on paused

from the tools on the machine when you login , have you tried:
a software reset
a full image overwrite

all settings are still saved when you the above
Valued Member
Posts: 31
Registered: ‎11-07-2014

Re: WC5875 print jobs get stuck on paused

Done it all and have had the machine alt-booted and the hard drive replaced.

Valued Advisor
Posts: 1,660
Registered: ‎10-11-2010

Re: WC5875 print jobs get stuck on paused

and now its working?

Valued Member
Posts: 31
Registered: ‎11-07-2014

Re: WC5875 print jobs get stuck on paused

No, it's still faulty!

 

Highlighted
Valued Advisor
Posts: 1,660
Registered: ‎10-11-2010

Re: WC5875 print jobs get stuck on paused

then its probablye hardware, best to call a technician

maybe harddisk, memory ...