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New Member
Posts: 1
Registered: ‎09-21-2017

WorkCentre 6027 Cartridge Density Error

I recently purchased a Xerox WorkCentre 6027 and it show to have come with cartridges with 100% capacity.  I printed apx 150 pages and they dropped down to about 88% according to the icon on the top of the display screen.  Shortly there after, an error message popped up stating there was a "cartridge density error- check black cartridge".  I had not expected full cartridges when I purchased the printer and made the assumption that the black cartridge had an issue.  I purchased a new cartridge that said it would print apx 2000 pages.  I printed about another 125 pages and the same "cartridge density error- check black cartridge" notice showed up again, mid-printing.  I have not found a way to get this message off of the screen to look at any of the stats on the printer.  Also, I don't understand why the error message is back when it is a brand new cartridge that has been replaced.  Any assistance would be greatly appreciated since I have one very large and expensive paper weight sitting in my home.

Community Manager
Posts: 2,570
Registered: ‎07-21-2010

Re: WorkCentre 6027 Cartridge Density Error

Hi j.mck,

Thank you for using the Support Forum. Please take a look at the solutions for cartridge density error.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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New Member
Posts: 1
Registered: ‎01-13-2018

Re: WorkCentre 6027 Cartridge Density Error

Your solution for Density errors is:  Turn off for 45 seconds, Replace with another (expensive) toner cartridge, or contact support.  UGH