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New Member
Posts: 2
Registered: ‎03-28-2012

Workcentre 7335 unwanted duplicates

I have 2 Xerox Workcentre 7335 printers that will randomly print unwanted duplicate copies.   Sometimes the print job will square the number of requested copies, such as printing 3 copies of document x produces 9 copies, or print 4 produces 16.  Other times printing a single copy of a 1 page document will empty the entire tray.   This issue is very random, for most users it happens once per day or so.  The issue isn't limited to a particular application, OS, or user.  The error logs in the printer show nothing which corresponds with the times when this issue occurs. 

 

I am highly suspicious that this is related to a driver problem.  I have tried using the latest global print driver with PS, PCL5, PCL6 and am currently focusing on Win7 machines but results are inconclusive.  Using a network installation of the driver vs installing the driver locally does not seem to have any effect. 

 

Anyone have any suggestions on what to try with these printers?

Advisor
Posts: 1,340
Registered: ‎10-11-2010

Re: Workcentre 7335 unwanted duplicates

what version of global are you using?

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New Member
Posts: 2
Registered: ‎03-28-2012

Re: Workcentre 7335 unwanted duplicates

Currently I am working with Version 5.246.7.0.   I am going to expiriment further with PCL5 and 6 and PS to see if it makes a difference.  The problem is very random and difficult to reproduce.  It could take days to have enough events occur to make any determinations.  

New Member
Posts: 1
Registered: ‎08-27-2013

Re: Workcentre 7335 unwanted duplicates

Has this problem been solved???

 

Have a workcentre 7345 with the same problem.