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New Member
Posts: 4
Registered: ‎08-08-2016

Workcentre 7556 Problem resetting black toner

Workcentre 7556

 

I am having issues with black toner cartridge not resetting after installing.  

 

I started with trying to change out just the chip.  Then purchased new cartridge.  Nothing I have tried will reset.

 

Have called local subcontractor that is Xerox recommended.  They could not help.  They seem to think that I have installed the wrong cartridge and have confused the internal computer.

 

Service technician says that they make 3 different cartridges for this unit.  One metered version.  He tells me that by inserting the one that does not match the others: cyan, magenta, yellow; that it has confused the machine and needs to be reset by a more qualified technician from the Xerox company.  The subcontracting company has now passed on the repair and my only options is to now pay Xerox for them to send a technician that has more knowledge.

 

Please advise.

 

Thank you

 

Tom White

 

 

Analyst Nation Moderator
Posts: 4,906
Registered: ‎11-25-2013

Re: Workcentre 7556 Problem resetting black toner

Sadly the subcontracting company is correct, you need a Xerox tech to fix it now.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.