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Posts: 5
Registered: ‎08-08-2016

Workcentre 7556 Problem resetting black toner

Workcentre 7556


I am having issues with black toner cartridge not resetting after installing.  


I started with trying to change out just the chip.  Then purchased new cartridge.  Nothing I have tried will reset.


Have called local subcontractor that is Xerox recommended.  They could not help.  They seem to think that I have installed the wrong cartridge and have confused the internal computer.


Service technician says that they make 3 different cartridges for this unit.  One metered version.  He tells me that by inserting the one that does not match the others: cyan, magenta, yellow; that it has confused the machine and needs to be reset by a more qualified technician from the Xerox company.  The subcontracting company has now passed on the repair and my only options is to now pay Xerox for them to send a technician that has more knowledge.


Please advise.


Thank you


Tom White



Analyst Nation Moderator
Posts: 6,017
Registered: ‎11-25-2013

Re: Workcentre 7556 Problem resetting black toner

Sadly the subcontracting company is correct, you need a Xerox tech to fix it now.

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