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Member
Posts: 11
Registered: ‎06-02-2017
Accepted Solution

Xerox 3655X printing issue

Hello,

 

Please should be informed that we all users have an issues when they are printing through Xerox 3655 , jobs remains in job status as held ,processing or decomposing ,please find below a screenshot of the error as action we performed the shutdown of the machine and start it so the same probleme remains

 

any quick reply will be greatly apprecied

 

 

Xerox 3655X Error.jpg

Valued Advisor
Posts: 1,682
Registered: ‎10-11-2010

Re: Xerox 3655X printing issue

hi

 

best to upgrade to last firmware : 

 

http://download.support.xerox.com/pub/docs/WC3655/userdocs/any-os/en_GB/WC3655-3655i_LandingPagev3.p...

 

what also helps is an image overwrite, and then do it scheduled like once a month or something (full overwrite)

it helps for the slowness of the machine after a while

Member
Posts: 11
Registered: ‎06-02-2017

Re: Xerox 3655X printing issue

[ Edited ]

I would like to thank you for your reply, how can i perform an image overwrite.

Valued Advisor
Posts: 1,682
Registered: ‎10-11-2010

Re: Xerox 3655X printing issue

Overwrite Image Data
Image data is any in-process or temporary user data on the hard drive, such as current jobs, queued jobs, temporary files, saved jobs, and saved folders. To ensure that image data on the printer hard drive cannot be accessed, you can delete and overwrite image data.

Disk Overwrite Modes

Full Overwrite mode overwrites all user stored data from hard disks. Full disk overwrite takes approximately 60 minutes to complete.
Standard Overwrite mode deletes all image data from the printer memory and hard drive, except:
Jobs and folders stored in the Reprint Saved Jobs feature
Jobs stored in the Scan to Mailbox feature
Fax Dial Directories
Fax Mailbox contents

NOTE: Standard image overwrite takes approximately 20 minutes to complete.
Manually Deleting Image Data Using CentreWare Internet Services (CWIS)

NOTE: Users may be required to login as a System Administrator to view or modify settings within CentreWare Internet Services. If prompted, login using the System Administrator username and password. The default username is "admin", and the default password is "1111".

Open CentreWare Internet Services. See the Related Content for additional information.
Click Properties > Security.
Click Image Overwrite Security.
Click the Disk Overwrite tab.
Click the Overwrite Now tab.
On the Overwrite Now tab, select a Confirmation Report option from the pull-down menu provided:
To print a confirmation report after the printer overwrites data, select On.
To print a report only if an error occurs, select Errors Only.
To start a Standard disk overwrite:
Click on the Advanced Settings check box.
For Overwrite Mode, select Standard.
To start a Full disk overwrite:
Click on the Advanced Settings check box.
For Overwrite Mode, select Full.
Click on the Start Disk Overwrite Now button.
Manually Deleting Image Data at the Control Panel

Login to the printer as the System Administrator. See the Related Content for additional information.
At the printer Control Panel, press the Machine Status button, then select the Tools tab.
Select Security Settings > Image Overwrite Security.
Select Disk Overwrite Now.
To change the overwrite mode, select Overwrite Mode, then select an option.
To set the printer to print a confirmation report after it overwrites data, select Confirmation Report, then select an option.
Select Overwrite Now.

NOTE: Depending on how many files are being deleted, the printer can be offline for up to 60 minutes during the deletion process.

To acknowledge the message and start the process, select Overwrite Now.
Scheduling Routine Deletion of Image Data Using CentreWare Internet Services (CWIS)

NOTE: Users may be required to login as a System Administrator to view or modify settings within CentreWare Internet Services. If prompted, login using the System Administrator username and password. The default username is "admin", and the default password is "1111".

Open CentreWare Internet Services. See the Related Content for additional information.
Click Properties > Security.
Click Image Overwrite Security > Disk Overwrite > Scheduled.
Under Scheduled, select Enabled.
Under Frequency, select how often the printer overwrites data.
If you selected Monthly for Frequency, under Day of the Month, select the date when the printer overwrites data.
If you selected Weekly for Frequency, under Day of the Week, select the day when the printer overwrites data.
To set the time when the printer overwrites data, under Time, type the hour and minute, and select AM or PM.
To print a confirmation report after the printer overwrites data, under Confirmation Report for Schedule Overwrites, select On.To print a report only if an error occurs, select Errors Only.
Under Overwrite Mode, select an option.
Click Apply.
Scheduling Routine Deletion of Image Data at the Control Panel

Login to the printer as the System Administrator. See the Related Content for additional information.
At the printer Control Panel, press the Machine Status button, then touch the Tools tab.
Select Security Settings > Image Overwrite Security.
Select Disk Overwrite.
To specify how often the printer overwrites data, select Daily, Monthly, or Weekly.
Select Day of Month, Day of Week, or Overwrite Time, then select the arrows.
To change the overwrite mode, select Overwrite Mode, then select an option.
To set the printer to print a confirmation report after it overwrites data, select Confirmation Report, then select an option.
Select OK.
Immediate Job Overwrite

Immediate Job Overwrite removes any remnants of print, copy, scan, and fax jobs from the image disk as soon as the job finishes processing.

NOTE: Immediate Job Overwrite is the preferred setting for high-security environments.

To enable Immediate Job Overwrite using CentreWare Internet Services (CWIS):

NOTE: Users may be required to login as a System Administrator to view or modify settings within CentreWare Internet Services. If prompted, login using the System Administrator username and password. The default username is "admin", and the default password is "1111".

Open CentreWare Internet Services. See the Related Content for additional information.
Click Properties > Security.
Click Image Overwrite Security.
Click the Immediate Image Overwrite tab.
Select Enabled.
Click Apply.
To enable Immediate Job Overwrite using CentreWare Internet Services (CWIS):

Login to the printer as the System Administrator. See the Related Content for additional information.
At the printer Control Panel, press the Machine Status button, then select the Tools tab.
Select Security Settings > Image Overwrite Security.
Select Enable.
Select OK.

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Member
Posts: 11
Registered: ‎06-02-2017

Re: Xerox 3655X printing issue

The probleme solved by cleaning the disk