Hi, I'm having trouble clearing the error message from a bad cyan cartridge. My printer will not recognize the non-Xerox I had installed, nor will it recognize the old empty one. No other functions are accessible. I need to scan a document, but my printer is little more than a paperweight until I can clear this error.
Thank you for using the Support Forum. Please take a look at the solutions for the fault code 093-972. Also try removing the cartridge turn the machine off and wait for 2 minutes, Install the old cartridge that was working and turn the machine back on. If none of this works please consider contacting your support centre for further assistance.
Thanks, CherylO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!