11-08-2017 07:24 PM
Had Xerox come in and they increased the % for the "low/mid/high" which I guess is the quantity of toner that the machine spits out for shadows/blacks/greys/etc. After adjusting them to be much higher (I think they said they bumped it to 127%). Prints look good! Greys all look properly grey again. Copies still result in some loss, and we think this is still a firmware issue.
11-17-2017 01:33 PM - edited 11-17-2017 01:34 PM
Just a heads up for anyone who finds this post, the setting is called TRC (toner replenishment control, or something) and it's inside the Xerox diagnostics which only the tech can get to. The printer takes a while to adjust to the setting once it has been changed, so we ended up having Xerox come out and adjust it a few times, we're now at a TRC of ~+60% for the lows and I believe 0 and 0 for the mids and highs. This seems to have solved our very light grey problem. Will update again if more changes.