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Valued Advisor
Posts: 1,689
Registered: ‎10-11-2010

Re: Xerox Altalink C8000 Color Accuracy Issues

well, on our cases, the problem went away, i must say its not 100% yet, but far better then in the beginning on initial release!

 

so , at this moment, i cant help you, only xerox can make a new escalation for you based on your test files

Member
Posts: 13
Registered: ‎08-30-2017

Re: Xerox Altalink C8000 Color Accuracy Issues

Is there a new firmware available?

I had an engineer out to fix our 7855 last week and I mentioned the colour issues we've had with our C8055, he told me that there was a new firmware released that fixed most of the issues. The last one I have is the official one released Oct 2017.

I've checked the download page and the only one available is the Oct 2017.

Thanks

Valued Advisor
Posts: 1,689
Registered: ‎10-11-2010
Member
Posts: 13
Registered: ‎08-30-2017

Re: Xerox Altalink C8000 Color Accuracy Issues

[ Edited ]

Is there a new firmware out? I upgraded our machine last week which has improved the colours etc but now I've got an odd issue that we keep getting local copy jobs where it fires out loads of blank pages?

 

Has anyone else had this?

 

 

 

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Valued Advisor
Posts: 1,689
Registered: ‎10-11-2010

Re: Xerox Altalink C8000 Color Accuracy Issues

no; latest one is 05200 , no idea about blank pages

do you have the problem with feeder and plate?

Member
Posts: 13
Registered: ‎08-30-2017

Re: Xerox Altalink C8000 Color Accuracy Issues

5200 is what we are on now.

No issues with the feeder/plate that I'm aware of. We have had some issues with the stapler though, only 1 staple comes through instead of 2 when requested. Sometimes this causes it to Jam. I've not had chance to call for an engineer yet but could this be causing it?