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New Member
Posts: 3
Registered: ‎11-09-2017

Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

I am experiencing massive issues after Windows 1709 update (Win 10 machine) using Xerox GPD PCL6 V3.9.520.6.0 or Xerox GPD PCL6 V4.0.548.8.0.

I am not using a print server, this relates to direct printing from Win10.

Steps:

-Set printing preferences (eg. duplex, 2-sided, etc)

-Open eg. Acrobat or Word

-Choose to print and check the preferences

-Preferences show none of what I have selected on the print properties

 

As far as I know these settings are stored in the registry (HKCU...DevMode...)

Can´t speak for Win 7 or 8.

Also tested with an HP driver, no issues so far.

 

Has anybody seen this before?

 

Analyst Nation Moderator
Posts: 5,312
Registered: ‎11-25-2013

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

I just installed the driver, set some oddities in the preferences (Tabloid, flip short edge, print to useless left tray, high res)

Opened Adobe Reader DC.

File > Print (shows the 2 sided short edge I selected)

1.JPG

 

Then opened the properties and verified nothing was different than the preferences, even opened them side by side

 

2.JPG

 

So it certainly isn't an issue with the latest GPD PCL6 locally installed on Winodws 10 build 1709 (x64) in all applications.

I can't test Word (Don't have it on the Win 10 box) or Acrobat for the same reason as Word.

 

And yes, I could for whatever reason simply have changed the settings to match what should be there in order to show the screenshots matching, but it would be rather pointless to do so.

 

If a reinstall doesn't fix it after a complete driver removal, I'd call Xerox to get it sorted out. I'm not too sure on how we will be able to replicate it since I already tried and failed here, but it may be a scenario where the update to 1709 broke it, not the act of having 1709 with the latest GPD. If that is the case, and it will take a lot of testing (Windows fresh installed to an older release, driver added, then Windows updated, it would be a full shift if not more, only to prove MS is at fault)

 

If you do call Xerox, and are in the US, and go through to 2nd level support, update this post with the log number so I can look into it further.

 

Please note, my Win 10 box is my personal one, Xerox has more and will have Word and Acrobat to test against, I'm just using my personal toy here because the forum isn't my job, I do it on the side

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Valued Member
Posts: 37
Registered: ‎10-13-2015

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

I have a customer complaining of this same problem. They claim the problem started after they upgraded their to Win 10. It appears that MS has confirmed this is a known problem according to this link: https://support.microsoft.com/en-in/help/3201130/printing-preferences-from-the-print-server-don-t-sy...

 

The link mentions the print server being involved in this problem but from what I am finding online the same symptoms appear when a server is not invloved.

Analyst Nation Moderator
Posts: 5,312
Registered: ‎11-25-2013

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

Figure out a way to replicate the issue and contact Xerox. The link you posted is an issue that was fixed a long time ago.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Valued Advisor
Posts: 1,659
Registered: ‎10-11-2010

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

Joe, this issue seems to be back, xerox is already aware and opened a ticket with microsoft, its happening again with 1709 redstone

more info from xerox :
1402517.Print Queues are reverting to a Single PDL after Win 10 update
Cause
- Microsoft has changed its specifications for Redstone 3. If multiple drivers are installed sharing one hardware ID, those drivers are listed in “Driver Stage”. After upgrading Windows to Redstone 3, the print queues use the print driver that is listed at top in “Driver Stage”.

Analyst Nation Moderator
Posts: 5,312
Registered: ‎11-25-2013

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

I know about a ticket with MS about Edge browser crashing after the update.

I also know of the one with pointing multiple drivers at one printer (that you are referencing there)

 

I don't have a spar for the printing prefs thing though, but that doesn't mean there isn't one. But I cannot replicate it either, mine works just fine. That isn't saying there is no issue, just that personally I haven't replicated it, and as you are fully aware, I am not officially here on the forum, I just hang out here, while my links are 100% real and while I have access to a vast amount of stuff not available to the typical user, I do not in any way speak for Xerox officially here.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Highlighted
New Member
Posts: 3
Registered: ‎11-09-2017

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

Thanks for all the feedback!

 

Found out that the settings generally get saved when saving the preferences as a distinct name in the "Saved Settings" drop down.

So instead of using eg. "Adobe Reader Defaults" 

17-Nov-17 5-47-47 PM.gif

 

 save them as eg. "my_defaults"

17-Nov-17 5-49-34 PM.gif

 

It appears, that using the given "defaults" for each application (Adobe, Notepad, Word, etc) it does not save them consistently.

Will continue testing

New Member
Posts: 3
Registered: ‎11-09-2017

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

What I also found was that the prefs are not saved or shown consistently throughout the different applications.

 

Driver Preferences:

Driver defaults.gif

Adobe:

Adobe.gif

Wordpad:

wordpad.gif

 

Changing Saved setting in eg. Adobe prefs. to "Driver defaults" does not reflect what was set in the prefs. tab on the printer.

Driver defaults in Adobe.gif

 

I have also tested with a HP UPD and it does keep the settings across apps. as set on the driver.

So it appears that it is related to Xerox (and maybe also Microsoft).

 

Valued Advisor
Posts: 1,659
Registered: ‎10-11-2010

Re: Xerox GPD. Printing prefs ignored after Windows Update 1709 (Fall Creator)

yes, last time with 1607 also xerox had the greatest impact

lots of our customers are having mixed drivers, hp and others were still working as intended, also with universal drivers

 

strange though, but i think its the architecture of the GPD