07-23-2013 08:47 PM
I'm getting a 116-324 on startup of a Phaser 6280DN. I had turned the printer off ahead of a storm rolling through the area. I had seen the error in the past and was able to resolve by turning it off then waiting a few seconds before turning it back on. Now it's coming up all the time. What does this error mean, how can I resolve it?
Solved! Go to Solution.
07-26-2013 01:31 PM
Thank you for using the Support Forum. Please take a look at the case for the Fault code 116-324. Please also make sure that the machine is plugged into a dedicated outlet directly, no surge protector or extension cord to remove those as possible issues. If it still gives the fault code please consider contacting your support centre for further assistance.
08-07-2013 10:21 PM
What we did to resolve it is disconnect the network connection on the printer and restart it. The printer started fine. We then went to each PC in the house and removed the Xerox drivers. Once removed we reconnected the printer to the network and it seems to be fine. Possibily a corrupt job or problem with the driver on one of the PCs. Too bad the error code is a catch-all unhandled exception code with no details.