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New Member
Posts: 2
Registered: ‎04-05-2018

Xerox Versalink B405 Fault or Error 116-313

Hi All,

          I have Xerox Versalink B405. It was working fine but suddently it stopped working and I am getting following error on screen

 

Device fault

1. Power off the device

2. Wait for all control panel lights to go out

3. Power on the device

If the problem persists, refer to online knowledge base, or contact you system administrator

 

Fault or Error 116-313

 

I following the above procedure but device is getting stuck on above error message.

 

Thanks.

Frequent Member
Posts: 28
Registered: ‎02-19-2018

Re: Xerox Versalink B405 Fault or Error 116-313

Hi,

 

You need to upgrade firmware at 38.21.61, or make a HDD INITIALIZATION.

New Member
Posts: 2
Registered: ‎04-05-2018

Re: Xerox Versalink B405 Fault or Error 116-313

Hi,

      Device is stuck on the error screen. it is not moving ahead. I cannot access device web interface. i cannot ping the device IP address.

 

can you please provide me how to Initialize HDD.

 

Thanks.

Frequent Member
Posts: 28
Registered: ‎02-19-2018

Re: Xerox Versalink B405 Fault or Error 116-313

Hi,

In this condition you need a tehnician to do this, because is a part of diagnose mode.

Frequent Member
Posts: 28
Registered: ‎02-19-2018

Re: Xerox Versalink B405 Fault or Error 116-313

For upgrading de firmware do the following;

 

  1. Download the firmware (.bin) file, refer to Obtaining Machine Software.

  2. Create a folder named ‘DWLD’ on the USB memory device.

  3. Store the software download file (.bin) in the ‘DWLD’ folder

  4. Switch off the machine,  Insert the USB memory device.
  5. Simultaneously press then hold down the Home and Power buttons until the device powers on and SPECIAL BOOT MENU appears,
  6. Simultaneously touch the letters A in SPECIAL, B in BOOT and the Home button. Do not hold any of the three locations, just touch/press then release simultaneously
  7. At the keypad screen enter code number: 6789#. The SPECIAL BOOT MENU 1/3 screen will display.
  8.  Select Download Mode on SPECIAL BOOT MENU 1/3, then touch YES. The UI will display SW update progress. The machine will eventually reboot