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New Member
Posts: 3
Registered: ‎11-14-2017

Xerox WorkCentre 3225 RDP - Print wont work - 2012R2 Windows to Windows 7 32 bit

[ Edited ]

Greetings,

 

First time posting and honestly first time experience with Xerox printers.

Basically I've just added drivers to Windows 2012 R2 server and I can see printer being redirected

but as soon I try printing it throws me an error saying "Error printing".

 

Basically I have downloaded same drivers form Your websitte and added 32 and 64 bit drivers to my VM  and sadly no prevail.

Saw some threads about Xerox not really working with RDP and that I should enable bi-direct printing but I'm unable to see those settings.

 

Error image:

xderox.jpg

 

Driver version is same but I have noticed this:

vm user.jpg

Currently logged in user via RPD ( 2012 R2 user ) has no printing rights on that printer and I can't change them

So far he has one HP and one Canon printers which work perfectly.

 

Any help is welcome

 

Regards,

 

KissMyAsthma13

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Xerox WorkCentre 3225 RDP - Print wont work - 2012R2 Windows to Windows 7 32 bit

Does it only fail at the client or is it failing on the Client and the Server?

 

Because I would assume both are failing and that the reason is that SNMP is enabled on the port.

I would also, make sure that a couple of other things are disabled server side and then retry the print (make yours match mine where circled)

 

1.JPG

 

2.JPG

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎11-14-2017

Re: Xerox WorkCentre 3225 RDP - Print wont work - 2012R2 Windows to Windows 7 32 bit

Greetings,

 

Thank You for replying.

 

First advice about SNMP being enabled is not working for me.

Printer is connected via USB Virtual port and I can't change anything there. 

Pic: " There was an error when adjusting the port. This operation is not supported"

 

error 1.jpg

 

As You can se "Two way communication" is enabled". - Tried to disable it but same thing. When I'm on VM it instantly throws an printing error saying "Can't print".

 

For second suggestion advanced printing was enabled and after unticking it it was same error.

Now if you look at the next image you can see that when redirected to my VM it is enabled even tho on Users PC it is disabled ( Unticked ).

err2.jpg

 

For Your question yes it fails only when redirected to VM.

Driver are the same.

 

There's not much I can do with redericted printers settings since everything is grayed out.

( Thought it pulls all settings from users PC )

 

Thank you for replying.

 

KissMyAsthma13

 

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Xerox WorkCentre 3225 RDP - Print wont work - 2012R2 Windows to Windows 7 32 bit

Sorry, I'm out, not much to troubleshoot or change in USB, it is simply too limited in what could be changed.

Just about any Xerox device support assumes it is on a network, so all the Bi-Di stuff also won't apply to your situation.

Xerox doesn't really make single user devices, so a USB connection is pretty rare.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 3
Registered: ‎11-14-2017

Re: Xerox WorkCentre 3225 RDP - Print wont work - 2012R2 Windows to Windows 7 32 bit

Greetings,

 

Just wanted to follow up.

I do not manage their network or printers so I am not able to connect it to a network.

Workaround was to allow them access to a VM 8.1 Windows and use Windows Easy Print.

 

Thank You for Your time and effort.

 

Regards,

 

KissMyAsthma13