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New Member
wdang
Posts: 3
Registered: ‎03-28-2012

Xerox WorkCentre 7545 Error

Get the following error message when trying to view properties on a networked Xerox Workcentre 7545:

 

Xerox Printer Driver

 

The Xerox print driver encountered an error while trying to convert to/from the Xerox XML Format.

 

There may be illegal data present or the required DTD file may be missing. You may have to reinstall the Xerox print driver.

 

001:022:3680

 

 

Troubleshooting steps taken on the workstation:

 

1. Deleted network printer and Xerox driver

2. Installed the Xerox printer using IP instead

3. Deleted Printer Port and Xerox driver

 

The workstation is running Windows XP x86 SP3

 

Any ideas will be much appreciated.

 

Thanks

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Advisor
Fabio
Posts: 1,345
Registered: ‎10-11-2010

Re: Xerox WorkCentre 7545 Error

how did you delete the driver? have you restarted the spooler also?

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New Member
wdang
Posts: 3
Registered: ‎03-28-2012

Re: Xerox WorkCentre 7545 Error

deleted the driver package from the Server properties and the print spooler was restarted, plus the computer.

 

 

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New Member
wdang
Posts: 3
Registered: ‎03-28-2012

Re: Xerox WorkCentre 7545 Error

Any updates on this issue will be much appreciated.

 

I have searched for this issue on the Internet with no really results, except for the Xerox Global Print Driver issue on this Forum (http://forum.support.xerox.com/t5/Printing/Xerox-Global-Print-Driver-issue/td-p/4518).

 

Thanks

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Advisor
Fabio
Posts: 1,345
Registered: ‎10-11-2010

Re: Xerox WorkCentre 7545 Error

can you try to uninstall and reinstall the xml package and start over?

 

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=19662

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Lui New Member
New Member
Lui
Posts: 1
Registered: ‎04-18-2012

Re: Xerox WorkCentre 7545 Error

Outcome? I'm also experiencing the same issues with various printers.

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New Member
Yamashin
Posts: 1
Registered: ‎07-03-2012

Re: Xerox WorkCentre 7545 Error

I have exactly the same problem. Deleted the printer, removed the driver, restarted the spooler and reinstalled the printer - nothing changed.

 

While testing I added the printer as network printer via a printserver (\\server\printer) as well as  directly via tcp/ip. PS driver, PCL driver, no way...

 

I can print on every other printer in our network (same printserver, different printers) without any problems only the xerox machine doesn't work. Maybe xerox hates me :-(

 

 

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Xerox Employee
RuiC-Xerox
Posts: 287
Registered: ‎01-19-2011

Re: Xerox WorkCentre 7545 Error

Hi

Please make sure to read this tip upfront before performing any changes..

 

if this happens both on the workstation and on the print server, my suggestion is that we focus on one of them at the moment.

Whichever you wich to install the driver locally... make sure you delete the print queue (or change the driver attached to it to another driver).

  • Go to FILE > Server Properties > Drivers and remove the drive
  • Go to FILE > Server Properties > Ports and delete the port

Make sure you do not have any other driver (even of different PDLs < PCL/PS> for the same model)

  • Go to %systemroot%\System32\spool\drivers\w32x86 or x64 and find on the root directory or under a "3" folder the driver folder. (where it is sitting will depend on the driver version you are using). Delete all the files associated with that print driver.
  • If you need a complete listing of the driver files you can check by:
  • Go to FILE > Server Properties > Drivers > Properties... this should list you all the driver files.

After this is done, restart the spooler.

No changes to the registry should be required...

 

Now proceed with driver instalation:

  • Download the print driver from Xerox website
  • In the Printer and Faxes window select Add Printer
  • Select Local printer attached to this computer
  • Select to Create a New port and choose Standard TCP/IP Port
  • Select Next and type the printer IP address
  • Browse the driver we have downloaded and unzipped previously
  • Then select the printer model
  • Select if you wish to have the printer as default printer or not
  • Do not share the printer. If you wish to do it you can later on after the driver is installed
  • Select print test page if you wish (this test page can also be printed from the properties tab on the driver)

 

 

 

________________________________________
Please select Accept as Solution if you feel this post has helped you.
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New Member
humc
Posts: 1
Registered: ‎08-02-2012

Re: Xerox WorkCentre 7545 Error

[ Edited ]

this part is extremely unreasonable "Make sure you do not have any other driver (even of different PDLs < PCL/PS> for the same model)"
do you realize how many printers would be taken offline if i was forced to do this in a production environment...that's all great and dandy for a dev environment but as soon as the same thing happens in production forget it.

 

BTW i have the same exact issue.  for us it only happens with PS driver.  The others are fine.

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Occasional Advisor
Kimzi
Posts: 731
Registered: ‎07-23-2012

Re: Xerox WorkCentre 7545 Error

It doesnt matter if its unreasonable or not, if you cant fix it any other way, you'll have no choice.

 

Of course everyone realizes that it could take a very long time to set it up again, but what can you do if nothing else works?

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