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Member
Posts: 12
Registered: ‎11-08-2016
Accepted Solution

Xerox Workcentre 7830 Problems Printing Envelopes Tray 5

Hello

 

I am attempting to print a C5 envelope within my Work Centre 7830 using Tray 5 (Bypass) as advised.

 

I insert the envelope flap side up as directed within the instructions found here: http://www.support.xerox.com/go/go.asp?Xlang=en_US&prodID=WC780X&objID=14730&source=SEM and the printer asks to confirm everything is set correctly as follows (it automaticaly detects the settings below):

 

Envelope_Error_01.JPG

 

However, when I attempt to print the following is displayed once the job is submitted to the printer:

 

 

Envelope_Error_02.JPG

 

And below as you can see the envelopes are loaded correctly.

 

Tray5_C5.JPG

 

 

 

Any help or advice appreciated.

 

Many thanks

 

Lee

Highlighted
Analyst Nation Moderator
Posts: 3,998
Registered: ‎11-25-2013

Re: Xerox Workcentre 7830 Problems Printing Envelopes Tray 5

So close.

Let's go ahead and blame this one on the people who make the user interface.

 

There are 2 C5 envelopes that are near identical, you just happened to pick the wrong one, and they are at fault because if the little envelope picture changed to show an envelope as landscape, it would not match what is in your tray. (You picked the left, you needed the right)

 

2.GIF

 

And thanks much for the Remote Control Panel screenshots, made this one go way better than it otherwise would have.

 

Stuff like this just makes me make this sort of face.

 

b5kmHBq.jpg

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 12
Registered: ‎11-08-2016

Re: Xerox Workcentre 7830 Problems Printing Envelopes Tray 5

Hi Joe

Thank you - I must admit I feel a little stupid as I was indeed looking at the right hand icon and can now see your point.

I'm out of the office at the moment but will try this later. Based on your previous assistance I'm sure your right :)

Will let you know

Thanks Joe

Lee
Member
Posts: 12
Registered: ‎11-08-2016

Re: Xerox Workcentre 7830 Problems Printing Envelopes Tray 5

JOE you are once again the master of all things Xerox!

 

Thank you so much, if you were local I would buy you a beer (English beer though, I hasten to add!).

 

You were 100% correct.

 

Maybe pass on this to the Xerox UI team.

 

Thank you !!

 

Lee