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New Member
Posts: 2
Registered: ‎01-24-2017

error 7800

I'm from Venezuela and I'm writing because I've recently bought a 7800 DN printer... After a few weeks it started to show an error and apparently switched to a GX instead of a DN, is this possible? Why is this happening? It also can't recognize the fuser or the drum.
 
I've tried to load the software from an usb drive but it won't respond...
 
I would really appreciate your quick help in this matter since I have almost 4 months without been able to use the printer...
 
Thank you so much,
 
Best regards...

 

Analyst Nation Moderator
Posts: 4,172
Registered: ‎11-25-2013

Re: error 7800

So it now shows 4 paper trays (GX) in the driver and UI but in fact only has 1 (DN) ?

 

I could easily see the reverse happening by the contacts on the bottom of the printer losing contact for any reason to the tray unit on the bottom that makes it a GX, but I can't see it happening where it thinks trays magically appeared.

 

In any case, try updating the firmware to the latest from here

(This is not the version listed in downloads on Xerox.com, it is the version you would obtain by calling Xerox and speaking to 2nd level software support, it is 3.5 years newer)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Occasional Advisor
Posts: 265
Registered: ‎02-13-2013

Re: error 7800

You will probaly need a tech. Maybe initialize the nvm's.

New Member
Posts: 2
Registered: ‎01-24-2017

Re: error 7800

Good afternoon. I'm writing from Venezuela. I own a Xerox Phaser 7800 DN printer. I bought a SD card and apparently it changed its region configuration, is this possible? The printer won't recognize some consumables so it has stop working, how can I solve this?

Analyst Nation Moderator
Posts: 4,172
Registered: ‎11-25-2013

Re: error 7800

That only happens from supplies the first time you replace them.

 

All of the printers are in a neutral state at purchase. The first time you replace a consumable it becomes locked to that setup, so Region vs metered vs Sold etc are all decided on the first consumable.

 

Once you are locked to one, you need to pay to have it changed.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.