Printing

[faith_charlo]

My printer wasn't printing very well, so ran the cleaning process, then the advanced cleaning process.  In middle of advanced cleaning, I received the error code 08, 035.42:12080.  Now my printer will do nothing but say it has that error.  What does it mean and how do I fix it? Need to print!

[SandyP-Xerox]

Hello faith_charlo.

I searched the product knowledge base at http://www.support.xerox.com/support/phaser-8560/support/enus.html and found the following information on the error code you are getting:

http://www.support.xerox.com/support/8560/support/en_US.html?objGUID=2647

I hope this helps.

[JordanR-XeroxAA · Accepted solution]

faith_charlo,

The error you are getting is "The media path motor stalled while moving the cap/wipe UP". I would suggest calling your local service center to schedule a call for a trained technician to look over your machine. 

http://www.office.xerox.com/cgi-bin/dmoresloc.pl?XOGlang=en_IN&reseller_type=asp

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!