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jdn New Member
New Member
Posts: 1
Registered: 2 weeks ago

"Xerox Features" driver doesn''t load in Safari 10.1, can't print on C70

On Mac OS 10.12 Sierra with the current version of Safari 10.1, when a user attempts to print to a Xerox printer (in our case a C70), the driver does not load properly, and we are instead presented only with "Printer Features", the generic PPD selections for the printer. Our environment requires accounting codes, and this module is inaccessible without the full driver. This has been tested using the Xerox drivers up to version 3.123.0(1865). The following error is written to the console log when we call up the print driver:

 

error 06:48:12.264859 -0700 kernel Library Validation failed: Rejecting '/Library/Printers/Xerox/PDEs/XeroxFeatures.plugin/Contents/MacOS/XeroxFeatures' (Team ID: G59Y3XFNFR, platform: no) for process 'Safari(39929)' (Team ID: none, platform: yes), reason: mapping process is a platform binary, but mapped file is not


error 06:48:12.267906 -0700 kernel Library Validation failed: Rejecting '/Library/Printers/Xerox/PDEs/XeroxFeatures.plugin/Contents/MacOS/XeroxFeatures' (Team ID: G59Y3XFNFR, platform: no) for process 'Safari(39929)' (Team ID: none, platform: yes), reason: mapping process is a platform binary, but mapped file is not

 

We are able to generate a PDF from Safari and then print from preview, but that requires extra steps and doesn't protect us from Apple updating other apps or the system effectively disabling the Xerox driver.

 

I have engaged Xerox support, have been given the pdf-preview workaround, and told to contact Apple for support and to wait until Apple resolves the problem. 

 

Does anyone have any insight as to why the drivers aren't loading? Are you seeing the same behavior for your Xerox printers with Mac OS 10.12 and Safari?

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Analyst Nation Moderator
Posts: 4,362
Registered: ‎11-25-2013

Re: "Xerox Features" driver doesn''t load in Safari 10.1, can't print on C70

It happens with all Xerox machines from Safari, which is odd since Preview/Mail and any other Sandbox apps work just fine.

We (Xerox) have reported it to Apple, but as is widely known, they don't exactly give status reports on issues.

The pdf workaround is pretty out there though, simpler to just switch to Firefox/Chrome until they fix it, some have been able to get Safari working by downgrading to the Apple driver (3.81) that comes with the OS

 

Can't hurt to report it publicly to them as well as Xerox

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Joe.