01-17-2018 04:28 AM
Any progress on this topic?
Got stuck at a customer, who uses an AltaLink C8030 with Xerox Standard Accounting. Since he got new Macs with High Sierra, he is not able to print on the Xerox out of various software.
- Office 2016 works
- Office 2011 don't work
- Safari don't work
- Adobe CC works
Any solutions on this topic? Since the issue exists by starting using 10.12, there should be at least a usable workaround..?
01-17-2018 11:25 AM - edited 01-17-2018 11:30 AM
The Office 2016 example should not be happening,Office 2011 and safari are expected to not work, though by June 2018 Safari should begin to.
Xerox Features will show up only in 64bit apps if you have a 4.x or newer driver.
3.X will work fine, until you get to a printer that isn't supported by them (Devices that came with or after the 4.x did)
Mac OS X 10.8 is the first OS that required 64-bit hardware, and the last OS that will run 32-bit applications “without compromises” is macOS 10.13, with a requirement that all applications are 64-bit by June 2018. Apple had previously requested Xerox continue to produce 32/64-bit drivers until the release of 10.12 at which point we were allowed to remove 32-bit support. Xerox continued to support 32/64-bit applications until June 2017 when we released the new 4.x version of the print driver.
The v4.x driver is 64-bit only, supports macOS 10.11 through 10.13 and is the only macOS driver that will continue to add new printers. The most well-known application that is 32-bit is Microsoft Office 2011, which Microsoft officially ended support for in 2016.
To verify if the application in use is 32 bit perform the following steps:
1a. Select Go
3a. Select File
As a workaround you should be able to use the dropdown in the bottom left corner to open PDF preview and print using Xerox Features to print.
It also seems to work where you can create a preset with (the accounting information in it for instance) it outside of the 32 bit application, save it, and select it within the 32 bit app when printing. (This is by far the simplest method)
As for installing the 3.X driver:
You can grab the 3.123 driver from here, just ignore the model number, it is a Universal binary so it covers near all Xerox devices up to early 2017. (Please note, this does not include VersaLink or AltaLink, they require a 4.x driver)
But, you can't install it on a system that has the 4.X driver. First, you need to totally remove the 4.X.
To do that...
o Close any open printer queues in the Dock
o Close all open applications
o Print & Fax - remove Xerox printer objects (using the "-" button under the list of printers)
o Applications folder - remove Xerox folder (if present)
o Library/Applications Support - remove Xerox folder
o Library/ColorSync/Profiles - remove XRX* or other Xerox files if present
o Library/Image Capture/TWAIN Data Sources - remove Xerox printer packages
o Library/Printers - remove Xerox folder
o Library/Printers/PPDs/Contents/Resources - delete Xerox folders and files. Older OS's have multiple language subfolders, each of which may contain Xerox PPDs. If this is the case, the easiest thing to do is search the entire set of folders for the Xerox files, and delete en masse.
o Library/Receipts - remove any of the following: pde***.pkg, xpd***.pkg, ICC*, ICP*, ICC_Profiles, SSScan/Xerox (folder)
o Users/[username]/Library/Preferences/ - remove all com.xerox.* files
o Note: If your library folder is hidden, type this in a TERMINAL window (located in Utilities folder): > Chflags nohidden Library <enter>
o Also in Users/[username]/Library/Preferences/ - look for any com.apple.print.custompresets.forprinter.(yourXeroxPrinterName).plist files and delete them
o Users/[username]/Library/Caches/ - remove all XRXSetup* files (if present)
o Also in TERMINAL:
> cd /var/db/receipts/ <enter>
> ls <enter> - look to see if there are any com.xerox.* files. If so, delete with:
> sudo rm com.xerox.* <enter> (will prompt for admin password)
- Empty the MAC’s trash. If any files are being held, reboot and empty again.
- Reboot the Mac
The latest 4.x is now 4.12.0 and is here
01-19-2018 12:39 PM
I appreciate the info about the new driver and such, but the original issue is that we can not choose Xerox Features from the driver in Safari, and that is still the case. Yes there is a workaround by making a PDF as an intermediary step, but there is still no solution to this problem.
Can you provide more insight as to what is happening in June 2018 that "should" make this work again? And that is still 5 months away.
01-19-2018 12:47 PM
Apple will end 32bit support, meaning Safari should have to change.
Personally, I don't use the pdf thing, if I have to use Safari I just use a preset created within another application (Chrome). As long as you choose the preset and don't go into the Printer Features section after doing it, all the options should work.
And since it is a web browser, it isn't like anything advanced will be needed, you certainly won't be making a Book out of a web page.
01-19-2018 01:28 PM
I thought that as of Yosemite and later Safari only ran in 64-bit and was unable to run in 32-bit.
I completely understand most people don't have the same type of environment I do with the customer who is affected the most by this issue. Their office is basically a lab of computers, 100% macs, people switching desks every time, multiple times a day, and everyone with different accounting codes that need to be input for EVERY PRINT (we have account code prompting turned on). Also, the main applications used are Office, FileMaker, and a web browser, as most of their work is done on online applications. So we are entering in unique accounting codes with every print, many of which come from a browser. And the C70 is the only printer available in this room. And usage is high - we had to upgrade to the C70 from the WC7675 because we were constantly exceeding the recommended volume every month.
I have always whole-heartedly recommended Xerox solutions because of their previous history of high quality, durable, and consistently Apple/Mac compatible products. Sure there have been times when things have been broken and needed to be fixed, and the support groups have always been quickly responsive with a solution. Today I do not have the same confidence I used to have. Thats why I'm so stubborn and hard set on getting this figured out and understanding why it isn't working and hasn't been fixed over the past 8 months.