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New Member
Posts: 6
Registered: ‎10-10-2016

Configure Device Based Accounting in Centreware Web

How to setup the device based accounting in Centreware Web. 

The MFP in scope is WC 7835i

 

Is there a step by step documentation?

What to setup on MFP in order to make it "configured" for device based accounting in CWW

 

Thank you

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Configure Device Based Accounting in Centreware Web

Page 138 of the Evaluation guide is the beginning of the directions CWW side.

 

The printer just needs Network Accounting turned on via CWIS > Properties > Login / Permissions / Accounting > Accounting Methods

 

1.GIF

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Joe.
New Member
Posts: 6
Registered: ‎10-10-2016

Re: Configure Device Based Accounting in Centreware Web

Hello

 

Thank you for your advices. Actually I already did network accounting enabled but in CWW the device is not in device based accounting managed state.

 

In my installation there are chargeback codes and users added. MFP is added but device based accounting status is not so clear.

 

I did two screenshtos here: https://drive.google.com/open?id=0B6-MXPUdCvANOG1LeGJSc2FWZG8

 

can you please advice me what ti do in CWW to configure the MFP in case the only step that should be done on the device is to enable Network accounting

 

thank you!

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Configure Device Based Accounting in Centreware Web

So what was the result of running the troubleshooter on the device?

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Joe.
New Member
Posts: 6
Registered: ‎10-10-2016

Re: Configure Device Based Accounting in Centreware Web

Hello Joe

 

I am missing something.

 

What troubleshooter you are reffering to?

 

I did all adviced configuration but there is still no working devices based accounting visible in CWW.

 

Please guide me about these troubleshooting steps?

Is it an application or a series of steps and maybe commands

 

Thank you!

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Configure Device Based Accounting in Centreware Web

There is an entire section within the linked guide to running the troubleshooter.

 

You should probably call Xerox for support

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Joe.
New Member
Posts: 6
Registered: ‎10-10-2016

Re: Configure Device Based Accounting in Centreware Web

Hello

 

I read the troubloshooter section. It is basically testing the connectivity and device faults. 

I ran it and after the restart of the device and CWW the devices based accounting state has changed to "running".

 

Yet, Job accounting is still "disabled" in CWW.

Can you please take a look at the screenshots a have taken and advice me:

 

https://drive.google.com/open?id=0B6-MXPUdCvANckgzd0g1aG1OaUU

 

  • How I can enable the job account in CWW, whilst it is enabled in the MFP?
  • Is there some advanced troubleshooting information specifically focused on network accounting?

 

Thank you very much for for your involvment and support!!

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Configure Device Based Accounting in Centreware Web

See the attached

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Joe.
New Member
Posts: 6
Registered: ‎10-10-2016

Re: Configure Device Based Accounting in Centreware Web

Hi Joe

 

Thank you for your reply.

 

The attached is very positive advance, answering my question. You have some SNMP OIDs update and very interesting jba client tool.

 

  • I am really keen now from where to obtain the SQL script you have applied to the CWW database?
  • The jba client diagnosting tool as well?

Really appreciate your understadning.

 

Thank you once again.

 

 

Analyst Nation Moderator
Posts: 4,509
Registered: ‎11-25-2013

Re: Configure Device Based Accounting in Centreware Web

Script is no longer needed, CWW doesn't need it anymore.

Tool is internal Xerox I believe, document is not mine, it is the 2nd level rep who supports CWW that gave it to me, you can't get to her without calling Xerox for support on CWW.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.