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FreeFlow User
Posts: 5
Registered: ‎05-09-2017

Elatec TCP Conv2 configuration in print safe

Hi

I configured the elatec tcpcpnv2 with the elateec card reader using Print Safe.

The IP address of the TCPconv2 is 13.218.129.180

The IP address taken by the printer is 192.168.50.100

I created the user Assigned the Pin & enabled the queue as in the document available on the Xerox site.

The user is successfully login but the print job is not automatically getting released

Attaching the screenshot for the same

 

Can you please help on this.

Analyst Nation Moderator
Posts: 4,922
Registered: ‎11-25-2013

Re: Elatec TCP Conv2 configuration in print safe

[ Edited ]

In Printsafe go to Printer (If only one printer)

Select the printer from the left and go to the Features tab

Scroll down to the Auto-release option.

 

3.GIF

 

4.GIF

 

 

To do the same at a global level

 

1.GIF

 

 

Scrollin,Scrollin, Scrollin....

 

2.GIF

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
FreeFlow User
Posts: 5
Registered: ‎05-09-2017

Re: Elatec TCP Conv2 configuration in print safe

Hi,  Configured the same setting in printsafe but facing the same error.

 

Can you please help to provide the step to step configuration guide in printsafe how to configure TCP cpnv2.

 

Regards

Aman

Analyst Nation Moderator
Posts: 4,922
Registered: ‎11-25-2013

Re: Elatec TCP Conv2 configuration in print safe

Step by steps are in the guides for Print safe, I can't be more clear than I already have been, The fact you have an IP address that starts with 13 means you are incorrectly configured, or you are on a Xerox owned network, and if you are not Xerox, I can't tell you the right IP scheme, and if you are, you can simply call 2nd level support and get walked through it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.