05-09-2017 09:40 AM
I configured the elatec tcpcpnv2 with the elateec card reader using Print Safe.
The IP address of the TCPconv2 is 188.8.131.52
The IP address taken by the printer is 192.168.50.100
I created the user Assigned the Pin & enabled the queue as in the document available on the Xerox site.
The user is successfully login but the print job is not automatically getting released
Attaching the screenshot for the same
Can you please help on this.
05-09-2017 01:43 PM - edited 05-09-2017 01:50 PM
In Printsafe go to Printer (If only one printer)
Select the printer from the left and go to the Features tab
Scroll down to the Auto-release option.
To do the same at a global level
05-10-2017 01:42 AM
Hi, Configured the same setting in printsafe but facing the same error.
Can you please help to provide the step to step configuration guide in printsafe how to configure TCP cpnv2.
05-10-2017 12:16 PM
Step by steps are in the guides for Print safe, I can't be more clear than I already have been, The fact you have an IP address that starts with 13 means you are incorrectly configured, or you are on a Xerox owned network, and if you are not Xerox, I can't tell you the right IP scheme, and if you are, you can simply call 2nd level support and get walked through it.