Showing results for 
Search instead for 
Do you mean 
Reply
Member
Posts: 18
Registered: ‎05-23-2016

WC7855 - Disk overwrite scheduled daily - machine stuck in loop

Hi.  An end user recently implemented secure print and changed the disk overwrite schedule from weekly to daily.  The last 3 days inthe mornings they walked in and the machine is attempting to shut down and reboot (which is activity post image overwrite).  So, its locked in shut down mode, and the end user has to cold boot the machine.  It comes back online.  Is this a known bug?

Highlighted
Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: WC7855 - Disk overwrite scheduled daily - machine stuck in loop

It is not, I would guess it is a hardware failure, but update the firmware, if it goes away, all is well, if it doesn't, call Xerox

 

Latest firmware is here

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.