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Member
Posts: 14
Registered: ‎07-04-2016
Accepted Solution

Workcentre 7830 job history...

 

Hi,

 

I'd like to know if the job history feature is linked to the accounting method (set to none on mine...) ???

I'd like to see the last n completed jobs in Centerware, but I can't find no such menu...  on my former 7328, this was standard, although I can't recall the accountign config...

 

I've no need for accounting, just the job history...

 

 

Regards,

Philippe

Analyst Nation Moderator
Posts: 4,017
Registered: ‎11-25-2013

Re: Workcentre 7830 job history...

The 7830 is Connectkey and the other was a Fuji-Xerox. Very different beasts.

The option you want does not exist in Centreware Internet Services at all.

It does exist at the machine ala Jobs Status > Completed Jobs

as well as in the driver as seen here:

1.JPG

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Joe.
Member
Posts: 14
Registered: ‎07-04-2016

Re: Workcentre 7830 job history...

Hi,

 

thanks a lot for the info...

 

Should I understand that the info is not available in the printer's web interface ?? Sounds a bit strange... if the Windows driver can provide the list, it must be somehow available on the printer... and there's a jobs page in Centerware, with active jobs and saved jobs tabs, but not completed jobs...???

And also, it looks like the Mac OS X drivers do not have the same capabilities than the Windows one...??

 

 

Regards,

Philippe

Analyst Nation Moderator
Posts: 4,017
Registered: ‎11-25-2013

Re: Workcentre 7830 job history...

Should I understand that the info is not available in the printer's web interface ??

The option you want does not exist in Centreware Internet Services at all.

 

Sounds a bit strange... if the Windows driver can provide the list, it must be somehow available on the printer

It does exist at the machine ala Jobs Status > Completed Jobs

 

and there's a jobs page in Centerware, with active jobs and saved jobs tabs, but not completed jobs...???

Correct

 

And also, it looks like the Mac OS X drivers do not have the same capabilities than the Windows one...??

Correct, but that is more Apples fault than Xerox. Back in 10.10 they made a rule where a third party called from an Application (In this case a print driver) cannot reach out to a remote device (In this case a printer). So the Mac driver can't get a status on its own. Different companies have done different workarounds, all of them fairly limited in my experience. Xerox sends more files than the jobs them selves, these files send back the info, the jobs are hidden.

 

The following is not my words, but it explains it a bit:

 

  • The print driver is working to meet new Apple OS design requirements. As part of new security measures, Apple OS's are preventing all print drivers (Xerox and Competitor's) to have access to network communication. Therefore, in order for a print driver to receive BiDi status from the device, the Mac OS requires a print job (that is not printed) requesting communication from the printer.

    If the job is titled "Printer Status" this was created by Xerox and is sent because of the above explanation. If Bi-Di communication is turned off and a preset is created with Bi-Di off this job will not be sent to the printer.

    If the job is titled "Supply Levels" this job is created by the Mac OS and is required to capture Toner Levels. This also occurs because of the above description.



 
EFI, who make Fiery rips, use a daemon that runs on the Mac in the background, the daemon communicates to the printer/RIP all the time, and updates the print driver every 30 seconds to a minute, which it can do, because it is local, not network.

 

EFI words it like this

 

  • Due to restrictions imposed by the new OS 10.10, we have established a new service (or daemon, as it is
    known in MacOS) that runs on MacOS 10.10, which retrieves information for the installed Fiery printers.
    This information is updated every 30-60 seconds, depending on the number of Fiery drivers installed.
    Areas that use „Two way communication‟ such as color settings, freeform information, paper
    catalog, printer and server information may be up to a 60 seconds or more out of date when the
    driver is launched.
  •  
    Two new processes called „fieryd‟ and „fierybidi‟ will be seen in the „Activity Monitor‟ when the driver is installed on a Mac OS 10.10. These two processes are the result of the modifications mentioned above.

I have no idea why the jobs are not listed in CWIS though, I've been told a lot of things and none of them have made any sense, you can't claim it as a security issue if I can by default walk up to the machine and see them by pushing a single button, same thing in the driver, open the driver and in 2 clicks see the jobs. I was even once told that due to the Secure disk image overwrite, the info wasn't available, which is obviously just wrong since we know you can see them elsewhere. I've long since decided it was likely removed with good intentions that were probably misunderstood, and nobody is willing to own up to it.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 14
Registered: ‎07-04-2016

Re: Workcentre 7830 job history...

 

this indeed sounds like a sound answer...  I think I got it...  ;-)

 

Having written printer-, scanner- and video drivers during years and years (and years...), it is a bit hard to understand why the printer's web server (aka CWIS) doesn't provide access to the job history... but as some say in those cases: there must be somewhere someone much smarter than us, who certainly had good reasons to design it that way...

 

 

Cheers

Philippe

Highlighted
Valued Member
Posts: 78
Registered: ‎10-04-2013

Re: Workcentre 7830 job history...

[ Edited ]

if audit log is enabled in CWIS you can view quite a bit of information (assuming you have admin access)