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New Member
Posts: 2
Registered: ‎11-13-2015

XSA- different reports when logged in as admin and accounting admin

Hi,

 

one of my customers used to have access to the system admin username and password for accounting, but this access has been removed. They have been set up as an accounting admin using their login via LDAP. When they run an XSA report on a Workcentre 7855, there is no total mono or colour usage on the report, it's split into mono copies and prints and colour copies and prints. On the XSA report that is run as system admin, these columns are present. Is there anyway of getting these columns back into the report? I've suggested just adding up mono copies and prints for total mono usage etc, but apparently this isn't good enough.

 

Many thanks

Analyst Nation Moderator
Posts: 4,193
Registered: ‎11-25-2013

Re: XSA- different reports when logged in as admin and accounting admin

It's either a bug in an older firmware or they are doing something odd.

 

There should be no difference in the 2 reports and there is not when I do a report from 072.xxx.xxx.09100, or the current firmware 073.040.126.28100

 

XSA report as printer admin

 

XSA report as printer XSA admin

 

You can see that the only thing different between the 2 reports is the addition of user JoeXSA and the reason was I created the user after running report 1.

 

The only change to the files themselves is that I removed the Serial number of the device.

 

It is possible if the user is on the LDAP server that there will be an issue, but since I don't have a method to replicate it, and couldn't help to fix it if I did, I didn't test that.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.