Showing results for 
Search instead for 
Do you mean 
Reply
Member
Posts: 11
Registered: ‎03-17-2017

Re: workcentre 7665 not prompting for accounting credentials driver 3.113.0_1840

So again what xerox version should I be rolling back to that will work?

Analyst Nation Moderator
Posts: 5,306
Registered: ‎11-25-2013

Re: workcentre 7665 not prompting for accounting credentials driver 3.113.0_1840

Anything older will not have these symptoms unless the 3.113 has not been fully removed.

 

So if it has, you can easily use 3.81.1 form Apple or 3.108 , or 3.76 , at least they worked on all my machines and all the other people posting on these forums having  this issue so far.

 

If you can't make it work on yours you will need to call in to Xerox and get official help with the matter.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 11
Registered: ‎03-17-2017

Re: workcentre 7665 not prompting for accounting credentials driver 3.113.0_1840

I loaded 3.108 and received the same error message with undefined; JOB: STACK is blank.

Member
Posts: 11
Registered: ‎03-17-2017

Re: workcentre 7665 not prompting for accounting credentials driver 3.113.0_1840

I did have to go into CUPs and change the default to always prompt for standard accounting though. The Accounting part of the print dialogue is greyed out in this driver version.

Analyst Nation Moderator
Posts: 5,306
Registered: ‎11-25-2013

Re: workcentre 7665 not prompting for accounting credentials driver 3.113.0_1840

You will probably always need to use CUPS, that is an Apple issue, they are the ones who did away with being able to set Printing preferences, not Xerox.

 

As for the still not working, call Xerox, I can't replicate and nobody else has reported the issue.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Member
Posts: 11
Registered: ‎03-17-2017

Re: workcentre 7665 not prompting for accounting credentials driver 3.113.0_1840

I have loaded 4 different drivers from Xerox and none will work with the Mac OS 10.12.4 (16E192b) now running on my MacBook Pro Intel Core i7 2.7Gz. Have install every version you stated would work, they didn't and I've configured Cups like it is suppose to be for always prompt standard accounting. 

 

What is clear is that something changed in Xerox driver as it pertains to Mac OS or maybe visa versa.

 

Calling Xerox will cost money and so far my confidence in Xerox drivers is very low so will just not print from my Mac to Xerox. I know this is a Xerox problem becasue my VM/Win-10 can print just fine to the Xerox printer so it has to be the Xerox Mac driver.....

Highlighted
Analyst Nation Moderator
Posts: 5,306
Registered: ‎11-25-2013

Re: workcentre 7665 not prompting for accounting credentials driver 3.113.0_1840

[ Edited ]

What is clear is that something changed in Xerox driver as it pertains to Mac OS or maybe visa versa.

 

Definitely Vice-versa, your OS changed to an unsupported (by anyone) beta release. Current version is 10.12.3 is public, 10.12.4 is beta 8. You are literally running an OS that was released to find what is broken in it.

 

I know this is a Xerox problem becasue my VM/Win-10 can print just fine to the Xerox printer so it has to be the Xerox Mac driver.....

 

So it works from Windows and that makes it a Xerox problem, and you justify this by having it fail from at least 3 drivers from Xerox, as well as the one direct from Apple, tested by Apple and distributed by Apple to work with their own OS? You really need to think about where the fault in this scenario may be.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.