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Agency Analyst
Posts: 6
Registered: ‎09-06-2011

Re: Can't authenticated to dropbox

Customer is getting a bit aggravated, still don’t see Dropbox in app gallery, I guess that is clue it may not be fixed yet. Any word?
Xerox Employee
Posts: 187
Registered: ‎05-10-2013

Re: Can't authenticated to dropbox

Hello. 

 

We have identified the cause and are working on a resolution.  

Unfortunately, this will be a fix on the device side and will require a SPAR release.

 

Stay tuned here.  We will provide more detail when we are closer to releasing the updates. 

Our apologizes for the inconvenience.  And thank you for your patience. 

We are doing everything we can to make the SPAR release available as quickly as possible. 

 

Thank you, 

XAS Moderator

Analyst Nation Moderator
Posts: 5,312
Registered: ‎11-25-2013

Re: Can't authenticated to dropbox

Is a spar needed for all 39 supported devices?

Is there any plan for a small patch to be released sooner than the full spar release?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Xerox Employee
Posts: 187
Registered: ‎05-10-2013

Re: Can't authenticated to dropbox

Hi, Joe. 

 

You are correct and that's exactly what we are aiming for.

 

For devices that have a SPAR release very close be being launched, we are including the updates to resolve the Dropbox issue.

For all other devices, we will be delivering Patch fixes.  

 

 

There will be a communication posted (at the device when the app is launched) that will inform customers when the SPAR/Patch is ready and what steps they need to take to download the updated.  We will post the same information on the forum as well. 

 

Thanks, 
XAS Moderator