Showing results for 
Search instead for 
Do you mean 
Reply
FreeFlow User
Posts: 15
Registered: ‎09-03-2014
Accepted Solution

Can't authenticated to dropbox

Hi we can't authenticate on the machine using the dropbox app. Is there an outage?

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Can't authenticated to dropbox

[ Edited ]

I can confirm it is not working for Dropbox or Office365. I don't know the cause.

Confirmed on the latest 073.xxx.106.26100 firmware on the 59xx, 78xx and 79xx.

 

Hopefully the XAS-Moderator and XAG Admin will post something today to keep us informed.

 

Edit, Office365 just started working.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Moderator
Posts: 112
Registered: ‎03-04-2016

Re: Can't authenticated to dropbox

[ Edited ]

Hi, 

 

We are aware of the problem with logging in to Dropbox. We believe Dropbox has made a change that affected the App. We are currently investigating and should have it back and running soon. Please keep an eye on this post and I will post an update when it has been fixed. 

 

Thank you,

XAG Admin

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Can't authenticated to dropbox

See my edit from 3 hours ago, it just started working on its own.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Moderator
Posts: 112
Registered: ‎03-04-2016

Re: Can't authenticated to dropbox

Hi,

 

Dropbox should be working again! Please try to log in. If you are still not able to log in, please let me know. 

 

Thanks,
XAG Admin

New Member
Posts: 3
Registered: ‎11-27-2017

Re: Can't authenticated to dropbox

Hi,

 

Have an issue with multiple customers not being able to scan/print from dropbox application, is there an ongoing issue? This has been happening on every machine I try in multiple locations on multiple sites since wednesday 22/11/2017.

 

Can anyone assist?

 

 

Xerox Employee
Posts: 188
Registered: ‎05-10-2013

Re: Can't authenticated to dropbox

Hello. 

 

Thank you for the post. 

 

We are experiencing a temporary Dropbox outage at the moment.  We are investigating/working with Dropbox.  We will update the forum as soon as we know more. 

 

Thank you and our apologies for any inconvenience. 

XAS Moderator

Agency Analyst
Posts: 6
Registered: ‎09-06-2011

Re: Can't authenticated to dropbox

We are Xerox Resellers and we have three customers using Dropbox that are all failing.  Screen goes white when you try to log in. Please let me know when there is an update.

Agency Analyst
Posts: 6
Registered: ‎09-06-2011

Re: Can't authenticated to dropbox

Just another note, the Dropbox button on the app gallery page is gone as well
Xerox Employee
Posts: 188
Registered: ‎05-10-2013

Re: Can't authenticated to dropbox

Thank you for the post. 

 

We are currently investigating the issue and trying to determine a resolution.  We will post an update here as soon as we have more information.  

 

We did remove the Dropbox app from the App Gallery to avoid new installs that will be impacted by the current outage.  We will reenable the Dropbox app in the App Gallery as soon as everything is back up and running.  

 

We apologize for any inconvenience.  Please stay tuned here for updates. 

Thank you, 

XAS Moderator