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FreeFlow User
Posts: 15
Registered: ‎09-03-2014

Easy Translator on AltaLink C8070

The app has stopped working on both my C8070s. One gives an error saying it cannot connect. The other says that there was an error in scanning. Is there an outage or know bug?

Analyst Nation Moderator
Posts: 5,319
Registered: ‎11-25-2013

Re: Easy Translator on AltaLink C8070

It works fine right now on our C8070 and our 7970, possibly it was down when you tried.

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Joe.
FreeFlow User
Posts: 15
Registered: ‎09-03-2014

Re: Easy Translator on AltaLink C8070

Still not working. I have rebooted and software reset. all other apps work fine.

Analyst Nation Moderator
Posts: 5,319
Registered: ‎11-25-2013

Re: Easy Translator on AltaLink C8070

Just checked again and I can still get in without fault.

 

That makes it an environment or region variable, the XAG admin will probably show up and explain that aspect if there is one.

Environmental would be pretty hard to guess at, but assuming Remote Print Services and the App Gallery itself all work without fault, a Wireshark trace would be a good thing to look into. So install Wireshark, enable the trace on the 8070, try to run the app itself, wait for the failure and then stop the trace, download it and open it in Wireshark, have someone knowledgeable in networking look into it (Wireshark is not simple) or call Xerox, get a log created to go to 2nd level and they can help with it. You would need a Configuration report and the wireshark trace, and almost certainly will need to have the issue escalated up further (Won't be quick , first call resolved, 2nd level is not trained in anything related to App Gallery servers and protocols and probably won't know what to look for)

 

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Joe.
Moderator
Posts: 111
Registered: ‎03-04-2016

Re: Easy Translator on AltaLink C8070

Hi Rob,

 

Please contact contact@xeroxtranslates.com for help with the Easy Translator App on the AltaLink devices. They should be able to help you get the App up and running.

 

Thanks,

XAG Admin