Showing results for 
Search instead for 
Do you mean 
Reply
Moderator
Posts: 87
Registered: ‎03-04-2016

Have questions about Xerox App Gallery?

Please take a look at the Xerox App Gallery FAQs at this link: http://www.support.xerox.com/support/xerox-app-gallery/support/enus.html

 

Or visit our online knowledge base at http://www.support.xerox.com/support/xerox-app-gallery/. The Documentation tab has links to download User Guides and Quick Start Guides.

Technical Escalation User
Posts: 2
Registered: ‎06-10-2016

Error adding devices to app gallery on 7970 device

When attempting to add Xerox App Gallery apps Print and Scan from Dropbox or Print and Scan from GoogleDrive using the web interface on a 7970 device, I receive an error:  "Device username and password invalid".  When I login at the device and attempt an install, the app appears to install correctly but it never shows up as an icon on the home screen.  We did actually notice the DropBox app listed under Weblet Management on the WebUI but not the Local UI.

 

We were able to install the DropBox app successfully on a 7845 device.  The icon did show up on the main screen and work.

 

Any ideas?

 

Thanks,

 

Al Dawson

Moderator
Posts: 87
Registered: ‎03-04-2016

Re: Error adding devices to app gallery on 7970 device

Hi, Al. For the 7970 Device, can you verify that the Admin credentials for this device are entered properly. I you've not done this before follow these steps: go to the Devices tab. from the Web interface, can you select the Devices tab, select the Edit button associated with this printer. On the popup window, reenter the Admin Username and Password. Save the changes and then retry the App. installs? As for the icon not displaying in the LUI when installing locally, I'm not sure what is causing this. Can you let me know what software/firmware version is installed, please? Did you try resetting/rebooting the device? A reboot should not be necessary, but it may help if the device happened to get into an unknown state.. I will attempt to recreate this in our lab. Please let me know if you still experience install or icon display issues. Thanks!
Technical Escalation User
Posts: 2
Registered: ‎06-10-2016

Re: Error adding devices to app gallery on 7970 device

We uninstallated and reinstalled the Xerox App Gallery and even that wasn't showing up on the LUI.  However, the next day, I reinstalled Xerox App Gallery once more and at that point, it installed properly and displayed on the LUI.  I then was able to successfully add different applications and the icons all showed up on the LUI.  It was odd behavior after the install but it all seems to be working properly now.

 

Thanks,

 

Al

New Member
Posts: 1
Registered: ‎07-12-2016

Re: Error adding devices to app gallery on 7970 device

Thank you, this turned out be helpful also for me! I like your Xerox's way of communication. 

Greetings