08-10-2017 02:59 PM
Registrations are failing for customers and internal Xerox employees on the app gallery page, and none of our machines are able to login due to no connection failures.
I can login to the App Gallery web page just fine, just not through any printer.
7225/7855/7970/5855/AltaLink 8055/Versalink 7035.
To be clear, all of them are on their respective latest spar firmwares, all of them are able to communicate both with Smart eSolutions and Gmail SMTP servers, so it is not a proxy/DNS/Time/Date/Subnet or getway issue in any of them.
Customer machines are all USA based, mine are in Canada where I am based.
Solved! Go to Solution.
08-11-2017 08:19 AM
Sorry for the delayed response. There was an issue with the Email Server but it is now back up and running. Please give it another try when you have a chance. Sorry for the inconvenience. If anyone created an account during the period while the server was down and still did not receive their activation email, please let me know or contact us at firstname.lastname@example.org and we can resend the activation email.
08-11-2017 10:24 AM
Thanks, came to workk this morning and all is well now.