Showing results for 
Search instead for 
Do you mean 
Reply
Moderator
Posts: 120
Registered: ‎03-04-2016

Re: Login error into the Print and Scan for Office 365 App

Thank you for giving all those a try! I noticed you're device is set to a language other than English, can you try changing the device language to English and then logging into the Print and Scan for Office 365 App using miguelaparisi@xeroxalcala.onmicrosoft.com as your username? We have seen other issues where the device language is a problem. 

 

Thanks,

XAG Admin

Highlighted
Member
Posts: 10
Registered: ‎02-02-2015

Re: Login error into the Print and Scan for Office 365 App

Dear Sirs,

 

I have changed the device language to English but the problem continues.

 

Error using miguelaparisi@xeroxalcala.onmicrosoft.com:

 

1.png

 

Error using xeroxalcala\miguelaparisi@xeroxalcala.onmicrosoft.com:

 

2.png

 

Please I need your help to solve this problem as soon as possible.

 

Thanks in advance.  Best regards.

 

José A. Remesal

 

Xerox Employee
Posts: 226
Registered: ‎05-10-2013

Re: Login error into the Print and Scan for Office 365 App

Hello, Jose. 

 

Thank you trying the different login combinations. 

 

We are looking into the issue and will get back to you as soon as possible. 

 

Thank you, 

XAS Moderator

Member
Posts: 10
Registered: ‎02-02-2015

Re: Login error into the Print and Scan for Office 365 App

Dear Sirs,

 

Any news regarding this problem?

 

Thanks in advance.  Best regards.

 

José A. Remesal