01-30-2018 07:18 AM
Thank you for giving all those a try! I noticed you're device is set to a language other than English, can you try changing the device language to English and then logging into the Print and Scan for Office 365 App using email@example.com as your username? We have seen other issues where the device language is a problem.
01-30-2018 09:54 AM
I have changed the device language to English but the problem continues.
Error using firstname.lastname@example.org:
Error using xeroxalcala\email@example.com:
Please I need your help to solve this problem as soon as possible.
Thanks in advance. Best regards.
José A. Remesal
02-01-2018 08:23 AM
Thank you trying the different login combinations.
We are looking into the issue and will get back to you as soon as possible.