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FreeFlow User
Posts: 11
Registered: ‎09-03-2014

O365 Scan Failure

I get attached message when trying to scan to O365 from a number of i-series devices. 

Moderator
Posts: 77
Registered: ‎03-04-2016

Re: O365 Scan Failure

Hello. 

 

I'm wondering if you could help with a few additional details, please?

 

- Can you share the message that is recorded in the Device Job Status for this scan attempt?

- Did the error just start happening?  Have you been able to successfully scan to this repository in the recent past?

- Do you have access to another Office 365 account or know someone with a different account?  Will the file scan succesfully when a different account is used?

- When does the error message display?  Does the device scan the file, process it and then display the error?  Or does the error occur right when you select the Scan button at the device?

- Can you successfully scan files to a different cloud repository (ie; Print and Scan for Dropbox or Print and Scan for Google Drive Apps)?

 

I was not able to recreate the error, but I will see if the server logged any errors that can be associated with what you observed while scanning.  Were the errors generated around 11am East Coast time on 3/28/2017?

 

Thanks! 

XAG Admin

FreeFlow User
Posts: 11
Registered: ‎09-03-2014

Re: O365 Scan Failure

Here you go:

 

- Can you share the message that is recorded in the Device Job Status for this scan attempt?

See attached

 

- Did the error just start happening?  Have you been able to successfully scan to this repository in the recent past?

Just started in the last few days

 

- Do you have access to another Office 365 account or know someone with a different account?  Will the file scan succesfully when a different account is used?

I work for Xerox. We all have O365 accounts and it fails this way for all of them that I've tried

 

- When does the error message display?  Does the device scan the file, process it and then display the error?  Or does the error occur right when you select the Scan button at the device?

It ocurrs after the document is run through the scanner and the machine shows the circle and says processing then the error comes on.

 

- Can you successfully scan files to a different cloud repository (ie; Print and Scan for Dropbox or Print and Scan for Google Drive Apps)? No.

The other cloud apps work fine.

Highlighted
Moderator
Posts: 77
Registered: ‎03-04-2016

Re: O365 Scan Failure

Hello. 

 

There are a couple scenarios that could generate this error. 

 

1) The Scan To repository could be full.  Can you upload and Check In new files directly to your SharePoint location?

2) The size (number of pages) of the file being scanned may be too big.  How many sheets are in the document that is being scanned?

3) This error can sometimes occur if the sheet does not scan (ie; doesn't feed in properly or no document on the platten), but it sounds like this is not the case.   The error is occurring after the document is run through the scanner. 

 

If items #1 and #2 turn out to not be the issue, would you mind sharing the Scan Settings (Config Report) for this device.  I don't think that there is an issue with the settings, since scanning was working a few days prior to your initial post, but it can't hurt to take a look. 

 

Thank you!