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New Member
Posts: 4
Registered: ‎04-26-2016
Accepted Solution

OneDrive App Issues

[ Edited ]

Hello,

 

I recently upgraded 2 devices (7830 + 7845) to ConnectKey 2.0 and have noticed the following issues in relation to the OneDrive app:

 

• Xerox 7830, No on-screen keyboard when asked to enter username & password.

If you enter a number from the dialling keys and then click over the username box the on screen keyboard will then appear.

After logging in the app will force close its self, I can find no way to stop this from happening.

I have uninstalled and re-installed a number of times and face the same issues.

 

• Xerox 7845, Again no on screen keyboard unless a ‘dial key’ is pressed first.

However once the username and password is entered the app works perfectly.

 

I just read in another post that there may be authentication issues at OneDrives end that is causing the app to close. In this case both devices have been using the same OneDrive account so I can not see that being the case.

 

Edit** After using the device whilst logged in as Admin i can succesfully log into one drive without it force closing, after switching back to guest i can now access it on there as well. Seems to have fixed its self. Still no clue what is causing the on screen keyboard to not appear though.

Moderator
Posts: 111
Registered: ‎03-04-2016

Re: OneDrive App Issues

Hi, 

 

You said you recently upgraded to CK2.0, what is the system software version that you have on the devices?

 

I also want to confirm that the problem is when you launch the Print and Scan for OneDrive App and click on the username or password textbox no keyboard opens?

 

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: OneDrive App Issues

It does this in the Xerox lab on the 7855 running 073.xxx.066.08210 and the 7970 running the General release 073.xxx.075.34540

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Joe.
New Member
Posts: 4
Registered: ‎04-26-2016

Re: OneDrive App Issues

[ Edited ]

It does this in the Xerox lab on the 7855 running 073.xxx.066.08210 and the 7970 running the General release 073.xxx.075.34540

 

Having the same issue Joe?

 

You said you recently upgraded to CK2.0, what is the system software version that you have on the devices?

 

Both devices are using 073.xxx.075.34540.

 

 I also want to confirm that the problem is when you launch the Print and Scan for OneDrive App and click on the username or password textbox no keyboard opens?

 

Exactly

 

Thank you for the replies thus far

 

Edit** After installing the SPAR release 073.xxx.066.08210 on the 7835 this problem does not persist and the keyboard is fully useable. I will try this on the 7845 later.

Moderator
Posts: 111
Registered: ‎03-04-2016

Re: OneDrive App Issues

The problem with the keyboard not opening should be fixed in the SPAR release 073.xxx.066.08210 that you have upgraded too. Please let me know if this problem still occurs for the 7845 after you upgrade the device to the SPAR release.

 

Joe - Are you still seeing the keyboard issue on the 7855 running 073.xxx.066.08210 in the Xerox lab?

 

Thank you

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: OneDrive App Issues

Yes, but just yesterday, today it is not, and I tried many times to make it happen.

 

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Joe.
New Member
Posts: 4
Registered: ‎04-26-2016

Re: OneDrive App Issues

Good morning.

 

After upgrading the 7845 to the SPAR release the keyboard now appears.

 

I can see no other issues anywhere else, happy happy happy.

 

For future reference where would one normally find SPAR releases? I only stumbled upon these two from trawling through threads on here.

 

Thank you.

 

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: OneDrive App Issues

You can only get a spar by asking or reporting an issue that there is a spar to fix it (via 2nd level support).

But, say you have the link for the latest spar to the 7845, theoretically, it won't change for the next spar on that device. So if you go to that page right this minute, you will be linked to a firmware with the number 073.040.066.08210, But, had you gone to the same link a month ago, it would have been 073.040.055.33800.

 

Spar software is always located at an un-indexed link, so search engines won't find them, without being provided a link, you don't get the spar.

 

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
New Member
Posts: 4
Registered: ‎04-26-2016

Re: OneDrive App Issues

Thanks for your reply Joe,

 

Ill make sure i store the links for future reference.

Do concessions of Xerox have access to SPAR releases?

 

Thanks again for all the help.

 

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: OneDrive App Issues

Longish answer:

They are as far as I know obtainable by just about anyone who works for Xerox, or is contracted to Xerox (Agencies, 3rd party analysts)

But since there are I think around 30,000 employees, I can assume only a few know where to look. Anyone who directly supports software on the machine in question certainly should have access, but then, the guy/girl working at the front desk at PARC probably has access, but as their job doesn't at all relate to support, or likely MFP's, would have no idea how to obtain the locations.

 

Short answer:

Maybe

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.