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Technical Escalation User
Posts: 20
Registered: ‎07-21-2014

Print@PrintbyXerox app with Altalink MFD with Finisher not being recognized at time of printing

Anthony Lee

T39586

(201) 370-3355

anthony.lee@xerox.com

 

I have had several instances of Altalink C8000 machines that have finishers attached.

When accessing files to be printed within Print@PrintByXerox app the "Staples" selection

is gray'd out and not accessible.

 

The Altalink has the latest firmware and has been rebooted several times along with removal of the app

and re-installation.  None of which makes a difference.  Has this problem been seen elsewhere?

Any suggestions would be appreciated.

 

Thank you,

 

Anthony Lee

Moderator
Posts: 96
Registered: ‎03-04-2016

Re: Print@PrintbyXerox app with Altalink MFD with Finisher not being recognized at time of printing

Hello, Anthony. 

 

After some investigation, we found that this is a known issue in the software.  There is an open defect in the system that will track this issue to closure.  

 

Unfortunately, at this time, I don't have an outlook for when the fix might be available.  However, there is a forum for the @PrintByXerox app (http://forum.support.xerox.com/t5/Mobile-Printing/bd-p/Cloud) that might post information regarding up coming App updates.   Please check this forum occassionally for additional information.

 

Thanks, 

XAG Admin 

Moderator
Posts: 96
Registered: ‎03-04-2016

Re: Print@PrintbyXerox app with Altalink MFD with Finisher not being recognized at time of printing

Hi Anthony, 

 

The development team has fixed the issue that you have found and the fix will be available in a release coming up at the end of October. If you need it sooner, please let me know and we can try and get it to you sooner.

 

Thanks,

XAG Admin