Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 3
Registered: ‎01-22-2018

[Print and Scan Office 365] keeps asking for login credentials

Hello everyone,

 

we have got a Xerox Workcentre 6655i and installed the app "Print and Scan to Office365". 
When we scan a document, it will be saved to our cloud/sharepoint.

When we click on the app, it asks for login credentials - no problem, we are logging in and the app works as it should.

Now: When we close the app and open it again, it asks AGAIN for login credentials. Everytime! There is no option to save/remember the login data.

We are wondering, why all apps allow to save the login data but this app doesn't.

 

I have talked with the xerox support, they have no solution/patch for this issue and told me: "Maybe it's because of the time-out counter of the machine" 

 

Do you guys have a solution or experienced something similiar? 

Greetings from Germany.

Highlighted
Moderator
Posts: 120
Registered: ‎03-04-2016

Re: [Print and Scan Office 365] keeps asking for login credentials

Hello, 

 

The Print and Scan Apps (including Office 365) do not currently allow you the option to save your credentials. Once the device times out or the user presses one of the buttons on the device (Services Home, etc.) the credentials will be cleared from the device. I have submitted this as a feature request for the Print and Scan for Office 365 App.

 

Thanks,

XAG Admin