01-29-2018 04:36 PM
When trying to install an app to 7855 - 073.040.075.34540 - Got the error message: "unable to authinticated user." All configured username and password is correct. How can I get this machine to install an app? Thanks.
James Bowen - Network Analyst
01-30-2018 07:15 AM
You will need to re-enter the admin credentials for that device.
1. Go to the Devices tab
2. Select to edit that device
3. Re-enter the admin username and password and Save
4. Try the install again
Please let me know if you are still having trouble installing the app onto the device after performing the above steps.
02-01-2018 08:36 AM
Have you been able to install any other apps on this device?
Try rebooting the device. The machine could be in an unknown state for some reason.
If rebooting the device doesn't help, could you please scan and share the device Config, please.
02-01-2018 06:03 PM