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Xerox Employee
Posts: 6
Registered: ‎04-26-2016

QR Code app results in error loading one of the icons

On certain ConnectKey in customer environments (and in some Xerox demo rooms), whey they open the QR Code app on the MFD LUI, they see the icon on the right, but the icon on the left does not load. Instead, they see, "Network Connection Error. Ensure that your device is connected to the network and that your network is properly configured." Any idea why they might get this error? Their device is on the network and it appears to be properly configured. I cannot recreate the problem.. See attached picture.
Moderator
Posts: 111
Registered: ‎03-04-2016

Re: QR Code app results in error loading one of the icons

Hello. One item to check is the IPv4 setting. This setting needs be enabled and configured to support the QA Code app. Which device is displaying the error? Also, what software/firmware version is currently installed? I will try to recreate the error scenario in our lab. Thank you!
Xerox Employee
Posts: 6
Registered: ‎04-26-2016

Re: QR Code app results in error loading one of the icons

It's a WC 7830 at Sys sw 073.010.066.08210. IPv4 is enabled and configured. I have not been able to replicate the problem in my lab on the same device model at the same sys sw level. I attached the field analyst's config sheet who is experiencing this error.
Xerox Employee
Posts: 6
Registered: ‎04-26-2016

Re: QR Code app results in error loading one of the icons

Any update on this one?
Moderator
Posts: 111
Registered: ‎03-04-2016

Re: QR Code app results in error loading one of the icons

Hello. We have not been able to recreate this issue here in our lab either. Also, I was not able to access the screen capture of the error or the Config. Report from the MFP that is failing. Would you (or the customer) be able to forward the attachments via email to the following Support Email address? xerox.app.gallery.feedback@xerox.com I would be happy to investigate further. Thank you!
Moderator
Posts: 111
Registered: ‎03-04-2016

Re: QR Code app results in error loading one of the icons

Just posting an update on this topic. When switching networks (from corporate to Pro Lan or from a wired network to wireless), the device typically requires a reboot to re-establish the IP address. In this case, rebooting the device did not resolve the QR Code connection issue, but an Alt Boot of the device did fix the problem..