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Member
Posts: 10
Registered: ‎10-10-2016

Re: Scan To / Print From OneDrive (Office365) Account access

Hi,

 

I have sent the url to this email. As far as I remember, accessiong folders in the "Team Sites" works fine, but I will have to test to confirm.

 

Thanks,

 

Glenn

New Member
Posts: 1
Registered: ‎05-11-2017

Re: Scan To / Print From OneDrive (Office365) Account access

I am still having issues loggin in to my O365 account in the app. 

 

Using *****@domain.com does not work.

Using domain\***** does not work.

Using domain\*****@domain.com does not work. 

 

Any ideas? Is there a printer or port setting I need to change? 

 

-Phil

Highlighted
Moderator
Posts: 111
Registered: ‎03-04-2016

Re: Scan To / Print From OneDrive (Office365) Account access

Hi Phil 

 

Would you mind sharing your SharePoint URL and you User ID with us? The URL will help us determine what the login format could be. You can send the information to our feedback email at: xerox.app.gallery.feedback@xerox.com.

1. Login to your Office 365 Account using your PC's Browser

2. Select SharePoint (It should look something like this: https://gallery.sharepoint.com/_layouts/15/sharepoint.aspx)

 

Also, could you please try logging into the app at the device once more and let us know the date and time of the log in attempt?  We will check to see if we've captured any errors connected with your login in our logs.

 

Thank you, 

XAG Admin

Member
Posts: 16
Registered: ‎03-21-2017

Re: Scan To / Print From OneDrive (Office365) Account access

We are using the Office365 app on a C8070.  We can log in and scan, but when we try to print, we get an error saying that EIP services Print Extension and Job Management Extension are not enabled.  However, all EIP services are enabled.  I have updated the apps from the UI and all are up to date.  I have restarted twice, but we still get the error message on the screen when trying to print.

Member
Posts: 16
Registered: ‎03-21-2017

Re: Scan To / Print From OneDrive (Office365) Account access

Unable to print from Office365.  Here are the screens:

 

Member
Posts: 16
Registered: ‎03-21-2017

Re: Scan To / Print From OneDrive (Office365) Account access

Sorry.  Screens did not upload.  I have captured them in a Word document.

Moderator
Posts: 111
Registered: ‎03-04-2016

Re: Scan To / Print From OneDrive (Office365) Account access

Hello, Dave. 

 

I was not able to access the screen captures of the error message.  Would you be able to reattach them or email them to the following address: xerox.app.gallery.feedback@xerox.com , please?  Could you also attach a scan of the Device Configuration Report? 

 

Thank you, 

XAG Admin

 

 

Member
Posts: 16
Registered: ‎03-21-2017

Re: Scan To / Print From OneDrive (Office365) Account access

Thank you.  I will send that to you shortly.

Technical Escalation User
Posts: 1
Registered: ‎12-19-2013

Re: Scan To / Print From OneDrive (Office365) Account access

[ Edited ]

I am using a AltaLink C8045.

 

I am also having issues logging into my SharePoint account. My Sharepoint URL is https://gisx.sharepoint.com/_layouts/15/sharepoint.aspx

 

I have tried very combination and no luck even getting logged in. See attachment.

 

 

Moderator
Posts: 111
Registered: ‎03-04-2016

Re: Scan To / Print From OneDrive (Office365) Account access

Hello, 

 

Based on your URL it looks like you should use gisx\<full email/username> to login to your account. Please let me know if this does not work and we can look into this further.

 

Thanks!

XAG Admin