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New Member
Posts: 1
Registered: ‎04-09-2014

Scan to OneDrive after authentication brings up Authorization for app then sends you back to Home sc

When I login to my personal OneDrive account and use the correct password I am getting into the next screen which asks me to authorize the app.  I can click Yes or wait 1 second and both times it exits me out of the OneDrive Scan app.  I have setup Box, Google Drive, Scan to Cloud email, and all work, just not this app.  Could this be a bug in ConnectKey 2.0 Xerox App Gallery OneDrive app?

Analyst Nation Moderator
Posts: 5,234
Registered: ‎11-25-2013

Re: Scan to OneDrive after authentication brings up Authorization for app then sends you back to Hom

If it was a bug in the Xerox software it would affect all of them, if it affects only Onedrive, that is where the issue is.

There is no issue with the App itself server side, I just installed it and got logged into it and did a scan as well as printed from it.

 

That puts it on your installation or your physical device.

 

You would have immediately gotten blocked during initial sign-in, and had to verify the login, I chose to use the text message, then entered the confirmation code they texted me, only then did I get to the point you clicked Yes to give the MFP access to the files within

2016-04-14 15.35.44 (Small).jpg

 

At which point I can chose to print or scan

 

2016-04-14 15.36.00 (Small).jpg

 

Then browse at will

 

2016-04-14 15.37.02 (Small).jpg

 

Long story short, check your hotmail account, the device was likely blocked.

 

If all else fails, remove and reinstall the weblet

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Moderator
Posts: 111
Registered: ‎03-04-2016

Re: Scan to OneDrive after authentication brings up Authorization for app then sends you back to Hom

In addition to the previous post, there was a known issue with Personal Cloud accounts that caused the app to randomly exit. If everything is set up as expected and the device is not blocked by the account used for OneDrive, then this may what you experienced. This issue is fixed with the R16-02 SPAR release. Upgrading the device to this version may resolve the issue.