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New Member
Posts: 3
Registered: ‎09-27-2013

Translation App

Trying to install the translation app on our 7835. Message says unable to authenticate user

Analyst Nation Moderator
Posts: 5,323
Registered: ‎11-25-2013

Re: Translation App

As a paid 3rd party app it has it's own support team.


Please email for support to


You can log in to their webpage just to verify your account before you contact them



Xerox® Easy Translator Service is owned and operated by ABBYY USA Software House, Inc. and its suppliers. ABBYY USA Software House, Inc. is a Xerox® Trademark Licensee. Xerox® is a trademark of the Xerox Corporation, used under license.


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Posts: 112
Registered: ‎03-04-2016

Re: Translation App

Hi, Glenn. 


If the error is occurring when attempting to install the app using the Web Portal, then it sounds like the Device credentials may not be correct.  Please check that the 7835 device username and password are correct.  After  you check the device credentials, try to re-install the app.