03-07-2017 01:12 PM
As a paid 3rd party app it has it's own support team.
Please email for support to firstname.lastname@example.org
You can log in to their webpage just to verify your account before you contact them
Xerox® Easy Translator Service is owned and operated by ABBYY USA Software House, Inc. and its suppliers. ABBYY USA Software House, Inc. is a Xerox® Trademark Licensee. Xerox® is a trademark of the Xerox Corporation, used under license.
03-10-2017 01:12 PM
If the error is occurring when attempting to install the app using the Web Portal, then it sounds like the Device credentials may not be correct. Please check that the 7835 device username and password are correct. After you check the device credentials, try to re-install the app.