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New Member
Posts: 5
Registered: ‎11-06-2017
Accepted Solution

Update failure error



I login to app gallery in wc7830i MFP.  after successfull login, getting update failed, please exit and relogin again error message.

kindly help me how to update or how to make this works.


Thanks in advance.





Posts: 122
Registered: ‎03-04-2016

Re: Update failure error

Hi Began, 


Please check the Date/Time setting on your device and verify that it is set to the correct Date, Time and Time zone for your location. Also check and make sure the DNS settings are setup on your device. If you need instruction on where to find these settings please let me know.



XAG Admin

New Member
Posts: 5
Registered: ‎11-06-2017

Re: Update failure error

Thank you very much.

I corrected the date and time and worked fine.

Xerox Employee
Posts: 251
Registered: ‎05-10-2013

Re: Update failure error


That's excellent news.  Thank you for the update. 

I'm glad that the date/time update did the trick. 


Please let us know if you should have any support questions in the future. 

Thank you, 

XAS Moderator