12-21-2017 02:35 PM
Thank you for your message.
We are currently experiencing some connection issues with our Print and Scan for Dropbox app. The app has been temporarily removed from the App Gallery.
We are currently working on a solution for the issue and will post an update when the apps are available again.
Our apologies for any inconvenience.
01-05-2018 02:45 PM
What's the status on the Dropbox app? This issue has been ongoing & somewhat intermittent for a long time, however we've been unable to use this feature at ALL for roughly six weeks at this point. Is the app even coming back? Please advise.
01-08-2018 03:44 PM
Thank you for the message.
01-10-2018 03:44 PM
Here are the firmwares with the dropbox fix in the VersaLink devices (Dropbox app no longer functional on devices - blank screen displays when launching the app at the device)
01-15-2018 03:05 PM
02-23-2018 08:47 AM
What about support for the B605/615? The model is listed here but does not have a link to the sw to download:
02-23-2018 09:44 AM
The SPAR release for the 605/615 devices has been slightly delayed. It should be available near mid-March.
The page that customers link to is being updated with this information as well.
Please check back with us if any additional questions come up.
03-01-2018 05:53 PM
On my connect key 5955 the spar has been installed but I actually am experiencing an issue with drop box. It says software is out of date, but the SPAR was installed last week.
When you click on the link for the SPAR now, it says "Attention all, this release is temporarily being pulled as we need to complete the licensing process.� I will inform you once it is ok to send.�" This seems to appear on connectkey machines only.
With the SPAR installed, I get the error using dropbox app, see photos below. Is there an update on this issue? Thanks.
03-01-2018 07:33 PM
The firmware you have is the latest version, the version they pulled was 073.091.008.05210
It wasn't pulled because it was broken, just a license issue.
As for the dropbox app, as the installation instructions note, you need to upgrade the firmware (which you did) then upgrade/install dropbox from the App Gallery before it will work.
I just now did this on the 5955 running that exact firmware and it worked without issue.