02-25-2018 10:39 AM
Since we've purchased the New Xerox Altalink B8055 the app galary is not working, I've done every thing updated the app galary through Chrome web extenstions other online apps are working well Onedrive , Google Drive which means that no problem with going online.
02-26-2018 07:46 AM
Thank you for the message.
Unfortunately, I am not able to see the error message in the file attachment. Could you please let me know what message is displayed or what the machine behavior is? Or try attaching a new screen capture, please.
Could you also share what firmware version is installed on the device?
02-26-2018 12:46 PM
Start with a firmware update, even if it doesn't fix the issue, it will get you past the next hurdle of Dropbox not working once App Gallery gets fixed. My guess is the issue will go away with the update though.
03-01-2018 07:28 AM
There are a few things to check...
- Check the Date/Time setting on the device and make sure the Date & Time and Time Zone are correct for your location.
CWIS > Properties > General Setup > Date and Time
- Check that the proxy is either enabled/disabled in 2 places (This is probably already set correctly since the other Apps are working but always good to check)
CWIS > Properties > General Setup > Extensible Service Setup > scroll down to the proxy server section and select Proxy from the dropdown if your network requires a proxy or select No Proxy if your network does not require a proxy.
CWIS > Properties > Connectivity > Setup > Select Edit next to Proxy Server and check the Enabled checkbox and fill in the Proxy server address if your network requires a proxy or uncheck the Enabled checkbox to disable the proxy if your network does not require a proxy
- Check the DNS settings are correct (Also probably already set correctly but worth checking)
CWIS > Properties > Connectivity > Setup > Select Edit next to Wired Connection > Select Edit next to IP (Internet Protocol) > Select Show DNS Settings and verify there is a Verified Host Name and DNS server addresses