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Agency Analyst
Posts: 30
Registered: ‎06-08-2012

Xerox App Gallery Scan to Email problem

Xerox agency demo room with App Gallery Scan to Cloud Email installed on three different devices WC7855, WC5865, and VersaLink C405.  The application launches, processes scan, and completes scan with no error.  Have attempted to several different email addresses with none being delivered.  Scan to email works flawlessly.  Wanting to make this work as a sales differentiator that has been promoted so diligently recently.  Does someone have any words of advice.  I have followed published documentation in setting this up not certain if there is something more than is documented.  Would appreciate constructive input.

 

Thanks

Jefffrey E. Thornton
Jefffrey E. Thornton
Moderator
Posts: 96
Registered: ‎03-04-2016

Re: Xerox App Gallery Scan to Email problem

Hello, Jeff. 

 

We appreciate you letting us know that you're having trouble receiving the Scan to Cloud Email app emails.  We are looking into the issue.  We will get back to you shortly. 
 
 

Thanks!

Analyst Nation Moderator
Posts: 4,906
Registered: ‎11-25-2013

Re: Xerox App Gallery Scan to Email problem

Any update on this? Multiple reports of it failing in some locations and not others, firmware 073.040.147.28110 and ending 07400.

 

This has been happening for an awfully long time with no details being released as yet on any posts

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Highlighted
Moderator
Posts: 96
Registered: ‎03-04-2016

Re: Xerox App Gallery Scan to Email problem

Hello, Joe and Jeff. 

 

The team is currently investigating the best, most reliable resolution.  We have a couple options that we are developing and testing.

We will have a fix available as soon as possible.  The team is doing their best to quickly resolve this and to ensure that the fix provides a reliable solution for the email providers intermittent send issue that has been encountered recently. 

 

More to follow soon. 

Thank you, 

XAG Admin

Moderator
Posts: 96
Registered: ‎03-04-2016

Re: Xerox App Gallery Scan to Email problem

[ Edited ]

Hello, Jeff. 

 

Our apologies for the delay. 

We have made changes that we believe should resolve the Scan to Email issue. 

 

When you have some time, try it out and please let us know if email is working for you now. 

 

Thank you for your patience.

XAG Admin

Agency Analyst
Posts: 30
Registered: ‎06-08-2012

Re: Xerox App Gallery Scan to Email problem

Have tried it a few times with very good results.  Not sure if I can advise customers to use this service until I am confident in a consistent and stable mechanism.  Will continue to monitor and test.  Appreciate the communication.

 

Thank you

Jefffrey E. Thornton
Moderator
Posts: 96
Registered: ‎03-04-2016

Re: Xerox App Gallery Scan to Email problem

Hello, Jeffrey.

 

That is good news!  I'm glad to hear that email sends are working better now. 

 

If you run into any additional email issues while you testing out the solution, please let us know. 

Thank you!

XAG Admin