04-07-2017 03:44 PM
Xerox agency demo room with App Gallery Scan to Cloud Email installed on three different devices WC7855, WC5865, and VersaLink C405. The application launches, processes scan, and completes scan with no error. Have attempted to several different email addresses with none being delivered. Scan to email works flawlessly. Wanting to make this work as a sales differentiator that has been promoted so diligently recently. Does someone have any words of advice. I have followed published documentation in setting this up not certain if there is something more than is documented. Would appreciate constructive input.
04-07-2017 07:21 PM
04-12-2017 02:30 PM
Any update on this? Multiple reports of it failing in some locations and not others, firmware 073.040.147.28110 and ending 07400.
This has been happening for an awfully long time with no details being released as yet on any posts
04-14-2017 08:43 AM
Hello, Joe and Jeff.
The team is currently investigating the best, most reliable resolution. We have a couple options that we are developing and testing.
We will have a fix available as soon as possible. The team is doing their best to quickly resolve this and to ensure that the fix provides a reliable solution for the email providers intermittent send issue that has been encountered recently.
More to follow soon.
4 weeks ago - last edited 4 weeks ago
Our apologies for the delay.
We have made changes that we believe should resolve the Scan to Email issue.
When you have some time, try it out and please let us know if email is working for you now.
Thank you for your patience.
4 weeks ago
Have tried it a few times with very good results. Not sure if I can advise customers to use this service until I am confident in a consistent and stable mechanism. Will continue to monitor and test. Appreciate the communication.
3 weeks ago
That is good news! I'm glad to hear that email sends are working better now.
If you run into any additional email issues while you testing out the solution, please let us know.