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Technical Escalation User
Posts: 5
Registered: ‎05-10-2016

Xerox Print Portal ISSUE on IOS only

Hi EveryBody, On the new firmware 073.010.066.08210. We have try to scan the QR code to add a new printer in Xerox Print Portal v3.0.6. It doesn't Work with the display message : "printer a unavailable." It's the only way to add a printer in this app. on IOS. So we can't use Xerox Print Portal if we cannot add a new printer. On Android device, we have the local tab in the "printer selection Menu". and we can add a new printer with his IP adress the same phone and the QR code work with the Mobile Link.
Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Xerox Print Portal ISSUE on IOS only

I just confirmed this in-house on a 7970. Android device scans the QR code and finds it within seconds, iPad tried for almost 4 minutes before failing to find it at all. So the issue isn't the MFP, it is definately the app itself on iOS.

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Joe.
Technical Escalation User
Posts: 5
Registered: ‎05-10-2016

Re: Xerox Print Portal ISSUE on IOS only

So we don't have any solutions for this issue? who is the person i need to contact to resolve this.?

Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Xerox Print Portal ISSUE on IOS only

[ Edited ]

Try emailing the support team listed in the App store Print.Portal.Support@xerox.com

I see you already posted in the Mobile Print forum. and that is exactly where I would have expected you to get an answer since they are the support team for Mobile Print, and I would think due to that, the Print portal app.

 

The Xerox App Gallery is basically an app store on your printer that lets you download programs that will run on that printer.

Mobile Print is server software running on a computer and the Print portal connects to that.

 

The email DL is probably the best bet in this case.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Technical Escalation User
Posts: 5
Registered: ‎05-10-2016

Re: Xerox Print Portal ISSUE on IOS only

Thanks You. I will send an email to the support

Moderator
Posts: 83
Registered: ‎03-04-2016

Re: Xerox Print Portal ISSUE on IOS only

Hello, 

 

The issue here is that you are trying to add a new printer via "Direct Printing" which is a feature that is not supported at this time on iOS v3.0.6. Current Android v3.1.01.88 from the Play Store supports direct printing which means it supports adding a local printer using the QR Code App. Currently a new version for iOS that supports direct printing is in development but we do not have an outlook for when this new version will be released. Keep an eye out for the next release! Thanks!

 

Thank you,

XAG admin

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Analyst Nation Moderator
Posts: 4,604
Registered: ‎11-25-2013

Re: Xerox Print Portal ISSUE on IOS only

Is there a reason the option to use the QR code in the app exists on iOS in that case?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.