Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 3
Registered: ‎09-28-2016

Dropbox and 365 Login failures

I received a call from a partner yesterday saying that they were unable to login to either of these services. When i tried at our offices i received the same error "username or password are invalid" . Is there a reason for this as it worked last week? Is there anything else i should be looking out for?

Analyst Nation Moderator
Posts: 4,159
Registered: ‎11-25-2013

Re: Dropbox and 365 Login failures

I can confirm it is not working for Dropbox or Office365. I don't know the cause.

Confirmed on the latest 073.xxx.106.26100 firmware on the 59xx, 78xx and 79xx.

 

Hopefully the XAS-Moderator and XAG Admin will post something today to keep us informed.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
Xerox Employee
Posts: 147
Registered: ‎05-10-2013

Re: Dropbox and 365 Login failures

Hello. 

 

This is still being investigated, but the Dropbox login issue may be on the Dropbox side.  We have reached out to them and are waiting for their response.  I will update you as soon as I have additional information.  

 

I did not experience any errors logging into Office 365.  Is the error still being generated when you attempt to login?  

If so, could you please let me know:  what device the error is occurring on and what s/w/f/w version it's running.  

Can you confirm, did the the Office 365 account also work last week as well?

 

Thanks!

New Member
Posts: 3
Registered: ‎09-28-2016

Re: Dropbox and 365 Login failures

HI ,

 

We have tested on the following devices:

WC3655

WC7225

WC7845

 

We have tried 073xxx26100 , 08210 , 34540 with the same result. I last used the 365 app about 3 weeks ago at a partner. It worked fine at the time. I have tried to login again this morning and still receive the same error message.

 

Thanks for your help so far, hoping we can get this resolved.

 

Regards,365 error.JPG

Xerox Employee
Posts: 147
Registered: ‎05-10-2013

Re: Dropbox and 365 Login failures

Hello. 

 

The Dropbox log in issue has been resolved by the Dropbox team.  You should be able to log in to the App. without error now.

 

I have tried the Office 365 app. on several devices here and I have not recreated the log in error.  All of my log in attempts have been successful.  Do you know if anything has changed with the Office 365 account since the last successful log in?  Can you log in to Office 365 outside the app. via the web browser (ie; go here:  https://login.microsoftonline.com  and log in)?  

 

Please keep me posted.  I'd like to help resolve the Office 365 log in issue. 

Thanks!

FreeFlow User
Posts: 11
Registered: ‎09-03-2014

Re: Dropbox and 365 Login failures

I have this problem w/ 365 login too.

New Member
Posts: 3
Registered: ‎09-28-2016

Re: Dropbox and 365 Login failures

Hi

 

Thanks the Dropbox app is now working properly.

 

I have logged into 365 via the browser with no issues, i have tried from the device again this morning and am still receiving the same error.

 

Thanks again for all your help so far!!

Xerox Employee
Posts: 147
Registered: ‎05-10-2013

Re: Dropbox and 365 Login failures

Hello. 

 

We have been investigating the Office 365 Login issue.  On the surface, this looks like it might be an issue with your connection to SharePoint online.  

 

Can either of you launch your SharePoint online in a web browser and log in successfully?

 

Let us know and we can continue to investigate.  Also, please check your private message for additional questions.

Thanks!