09-20-2017 09:08 AM
I did create a scan to email app within the app studio and the email scan works fine and reaches the recipient.
My problem though is that compared to the normal scan to email function, some scan settings configured for scan to email on the machine are not used for the scan with the app.
Two really critical settings would be
a) the image compression settings
and b) the background suppression setting.
From the scan results, both are off when doing an email app scan regardless of the setting on the MFD (tested on a WC6655i and WC7855i).
I was under the impression that even though one cannot use these settings within the app creation, the machine settings would still be applied.
But on the scans from the app one can crlearly see the image on the backside of the paper shining through and one page scanned at 200dpi results in a roughly 500KB pdf - which is huge compared to the compressed scans with the native MFPs scan to email attachments.
So my question would be - Is this an app problem or a machine firmware issue?
And if it's an app issue - would there be any way that this gets changed?
Firmwares on the test machines were 073.040.066.08210 (WC7855i) and 073.110.187.20500 (WC6655i)
Thanks in advance,
Ivo Lajcsak; Technical Architect
09-21-2017 09:17 AM - edited 09-22-2017 08:57 AM
Unfortunately, what you have experienced is a known issue. The App and the Device are both at fault, meaning that they both contribute a little to what you have described. There are defects in the system that cover the App issue, as well as the Device problem.
There is some good news, though. The App team is currently developing a solution update and part of what they are adding is the ability to control image quality for scanned output (Scan to Email, specifically). Once this release is available, the user will be able to modify the compression setting within the App. This should resolve the issue with the large file size of the scan that you have noted in this post.
I will check if the background suppression setting has any changes in this upcoming release. If it isn't planned for this release, I will ask if it could be considered for a near future update.
Thank you so much for your feedback.
11-13-2017 05:34 AM
Thanks a lot!
Do you by any chance already have a timeframe in which to expect the implementations from the App team?
What are the chances that the background suppression will get implemented (and when?)?
Best regards and have a great day,
11-13-2017 08:54 AM
You are very welcome!
The addition of the image Quality/File Size feature will be added in the an upcoming release that is planned for launch to Production towards the end of first quarter of 2018.
The Background Suppression option will not make the first quarter release, unfortunately. However, there is another release that is being planned for late second / early third quarter next year. The request for this option has been submitted for inclusion in that release.
As we get closer to that release, I will try to keep you updated on the plans for this feature.
03-26-2018 08:47 AM
Thank you for the message.
The release containing the Quality/File Size update has slipped a bit. The new launch date is being targeted for mid-summer.
Our apologies for the delay, we have additional improvements/features that we are adding. Please watch the forum posts for the release announcement.
Thank you! I hope that you enjoy the day as well.